Accounts Receivable Representative I

SUMMARY:

Responsible for collection of past due amounts, account and payment reconciliation, order releases and new account approval/set up. 

EDUCATION/EXPERIENCE:

• High school diploma.  
• Minimum 1 year experience in Accounts Receivable/Collections/Cash Applications or Customer Service. 

SKILLS/KNOWLEDGE/ABILITIES:

• Computer skills in MS Office, particularly Excel.
• Excellent communication skills, both written and oral.
• Excellent customer service skills.
• Working knowledge of accounts receivable and some accounts payable organizational and recordkeeping processes.
• Ability to work independently and in a fast-paced environment.
• Ability to anticipate work needs and interact professionally with customers.
• Excellent organizational skills and attention to detail. 

ESSENTIAL DUTIES:

• Initiate and maintain collection calls on all past due amounts until past due amounts are resolved or paid.
• Record all contacts or attempted contacts in A/R screen.
• Answer incoming calls from customers and franchises and resolve questions or problems.
• Account adjustments:  Research, apply, and transfer credits where applicable.
• Write off miscellaneous balances approved by the Controller.
• Research and reconcile misapplied customer payments where applicable.
• Review and research miscellaneous checks that are identifiable by cash applications.
• Order Hold review:  Review all orders on hold within your assigned group of accounts multiple times per day to ensure timely release of qualified orders .
• Notify franchise of orders remaining on hold.
• Make determination on credit limits and release of orders based on information provided through bank and trade references.
• Enter select customer invoices into various outside billing portals. 

OTHER DUTIES:

• Update incorrect customer account information data in the computer on all returned mail.
• Other duties as assigned by Manager. 

PHYSICAL REQUIREMENTS:

• Must be able to efficiently use a personal computer equipped with standard keyboard and mouse.
• Ability to communicate in English, to locate, read, and report information.
• Ability to stay stationary for extended periods of time, while sitting at a desk.

Winzer Corporation is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.