IT Specialist

Job DetailsLevel: ExperiencedJob Location: Plano, TX 75024Position Type: Full TimeEducation Level: 4 Year DegreeJob Shift: AnyJob Category: Information TechnologyPosition Title: IT Specialist Reports To: Manager of IT Location: Plano, TX Position Type: Full-Time Description The IT Specialist is responsible for providing end-user support, maintaining and improving IT infrastructure, administering core business technology systems, and assisting with strategic IT projects. This role serves as a technical resource for employees across the organization and works closely with internal stakeholders, vendors, and managed service providers to ensure reliable and secure technology operations. The ideal candidate is a well-rounded IT professional with experience in systems administration, endpoint management, user support, infrastructure maintenance, and technology project implementation. Essential Responsibilities End User Support Provide Tier 2/Tier 3 technical support for hardware, software, mobile devices, printers, and business applications. Respond to and resolve help desk tickets in a timely manner while maintaining excellent customer service. Troubleshoot and resolve issues related to Windows operating systems, Microsoft 365 applications, connectivity, and general user productivity tools. Support employee onboarding, offboarding, and account lifecycle management. Assist users with equipment setup, office relocations, and technology training as needed. Systems Administration Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID. Maintain Active Directory, Group Policy, user accounts, permissions, and security groups. Support Windows Server infrastructure, including monitoring, patching, upgrades, and routine maintenance. Assist with virtualization platforms, server deployments, storage systems, and backup solutions. Monitor system performance and proactively address issues impacting business operations. Infrastructure and Security Assist in managing network infrastructure, including switches, wireless access points, firewalls, VPN connectivity, and internet services. Support endpoint management, operating system deployment, software installation, and patch management processes. Participate in cybersecurity initiatives, including endpoint protection, vulnerability remediation, access reviews, and security awareness efforts. Maintain IT documentation, asset inventories, and technology standards. Projects and Continuous Improvement Participate in IT projects, including system migrations, infrastructure upgrades, software implementations, and process improvements. Coordinate with vendors and service providers to implement and support business technology solutions. Assist with planning, testing, deployment, and documentation of new technologies. Identify opportunities to improve IT operations, automation, and user experience. Business Systems Support Support business-critical applications, including ERP, WMS, and other operational systems. Coordinate with software vendors and third-party support providers to troubleshoot application issues. Assist with application upgrades, testing, user training, and documentation. Serve as a liaison between business users and external support resources when necessary. Perform other reasonably related duties as assigned by management. Education and Experience Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience may be substituted. 3–5+ years of experience in IT support, systems administration, or infrastructure support roles. Experience supporting Windows desktop and server environments. Experience administering Microsoft 365 and Active Directory/Entra ID environments. Experience with endpoint deployment and management. Skills and Knowledge Strong troubleshooting skills across hardware, software, networking, and business applications. Ability to manage multiple priorities and projects in a fast-paced environment. Excellent communication, documentation, and customer service skills. Experience with virtualization technologies such as VMware or Hyper-V preferred. Experience with backup and disaster recovery solutions preferred. Experience with networking technologies, including switches, firewalls, VLANs, VPNs, and wireless networks preferred. Experience supporting ERP, WMS, CRM, or other enterprise business applications preferred. Familiarity with PowerShell scripting and automation preferred. Experience working in regulated environments, including FDA, ISO, or SOX environments, preferred. Microsoft, VMware, Cisco, or other relevant industry certifications are a plus. Physical Requirements Ability to lift and move computers, monitors, and related equipment weighing up to 30 pounds. Ability to sit for extended periods while working at a computer. Ability to walk throughout the facility to provide onsite technical support. Ability to occasionally work after hours during maintenance windows, upgrades, or critical support situations.   ARKRAY is an Equal Opportunity Employer: minorities, women, veterans, and individuals with disabilities.