Technology Operations Specialist II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Position Summary:

Looking for a resource that is able to develop sophisticated application monitoring that helps with detection and diagnosis of performance and availability issues of complex software applications. 

Application Performance Analysts on this team gather key performance indicators (KPIs), determine control limits for normal operation, and create traffic light health dashboards based on the information available

Work with peer production support teams to accurately determine thresholds that will help fire off alerts that will notify teams of a problem proactively

Take ownership of the timelines and accuracy of application performance indicators. 

Required Qualifications:

• 5+ years of experience working with IT support preferably creating monitoring dashboards/alerts using tools like Splunk, Application Performance Management Tools like Dynatrace.
• Experience with Programming languages Java/.NET
• Candidate must have excellent written and verbal communications skills. 
• Ability to learn new technical skills quickly 
• Manage multiple priorities 
• Ability to communicate effectively across all levels
• Willingness to learn and adapt in a rapidly evolving environment 
• Able to work independently or as a part of the team

Desired Qualifications:

• Exposure to programming languages for any AI development is a bonus. 
• Familiarity with other monitoring tools like Glassbox, Sitescope, Catchpoint is a plus
• Strong diagnostic and analytical abilities
• Metric tracking experience
• Able to create documentation
• College degree in Computer Science or Technical field
• Process Improvement experience

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• Architecture
• Automation
• DevOps Practices
• Project Management
• Stakeholder Management

Shift:

Hours Per Week: 

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