Account Manager – Japanese Bilingual

▶︎ Job Details 

▶︎ Key Responsibilities

• Develop new business opportunities with Japanese and non-Japanese corporate clients for IT solutions and services.
• Manage and grow long-term relationships with key customer accounts.
• Identify customer requirements and propose appropriate IT solutions and services.
• Prepare proposals, quotations, and project plans aligned with customer needs.
• Manage the complete sales cycle from business development through account management.
• Coordinate meetings and communications with internal teams, customers, and external partners.
• Act as the primary liaison between customers and internal technical teams.
• Resolve customer issues and ensure a high level of customer satisfaction.
• Prepare sales forecasts, account reports, and progress updates for management.
• Manage relationships with vendors and business partners to support joint service delivery.
• Support project coordination and technical resource planning for customer engagements.
• Expand existing customer accounts by identifying additional business opportunities (Account Farming).

▶︎ The Right Candidate Will Possess

• Strong business development and consultative sales skills.
• Excellent relationship-building and customer management abilities.
• Strong communication and stakeholder coordination skills.
• Ability to manage multiple customer accounts and priorities simultaneously.
• Self-motivated with strong ownership and initiative.
• Excellent problem-solving and analytical thinking skills.
• Ability to work effectively in a hybrid and collaborative environment.
• Professional presentation and executive-level communication skills.

▶︎ Required Qualifications & Skills

• Bachelor's degree in Business Administration or a related field.
• Business-level proficiency in both Japanese and English.
• Minimum 3 years of experience in IT Account Management, Business Development, or IT Solution Sales.
• Experience working directly with executive-level customers.
• Strong client-facing communication and negotiation skills.
• Ability to prioritize multiple projects while working independently.
• Experience collaborating with remote teams using collaboration tools such as Microsoft Teams, Zoom, email, and chat applications.
• Strong documentation and reporting skills.
• Experience with vendor or partner management is highly preferred.
• Willingness to travel as needed.