Clinic Team Lead

Clinic Team Lead - Full-Time Leadership Position

ClearSight LASIK & Lens | Plano, Texas

Leadership Experience Required.

At ClearSight LASIK & Lens, exceptional patient care begins long before a patient sees the doctor. It begins with a team that is prepared, knowledgeable, welcoming, and committed to making every interaction count.

We are looking for an experienced Clinic Team Lead to provide hands-on leadership to our clinical technician team in Plano. 

This is a working leadership position for someone who knows how to balance people, patients, and operations. You will help guide the daily flow of the clinic, lead and develop team members, partner closely with our providers, Center Director, and Director of Surgical and Clinical Services, and help ensure our patients receive the remarkable experience they expect from ClearSight.

If you are a proven leader who communicates well, develops people, stays calm when the day gets busy, and isn't afraid to step in wherever the team needs you, we would love to meet you.

Our Core Values are daily guidelines to communicate and serve others; all employees are subject to these core values

Be Precise:

We don't use industry standards. We do better.

We say what we mean and mean what we say. - We get it right the first time, every time.

Honor Each Person:

We believe that people come first, and profits come second. We cut no corners.

Our patients are the most important people in the room, after our team.

Reach for Remarkable:

We find out what hasn't been done and do it awesome. - We compete against ourselves, not the other guys.

If it can be better, we're already there.

Stay Humble:

We ask what we can do for others before we ask ourselves what we can do for ourselves.

The only bad idea is one unshared.

We love what we do and have a ton of fun doing it! (By golly, be jolly!)

What You'll Do

As our Clinic Team Lead, you will help create an organized, efficient, and patient-focused environment while providing daily leadership to our clinical technicians.

You will:

• Lead the daily workflow and assignments of the clinical technician team.
• Manage technician schedules and adjust staffing based on patient volume, time-off requests, and unplanned absences.
• Delegate responsibilities based on workflow, priorities, and the needs of the clinic.
• Assist doctors and team members with complex situations while maintaining professionalism and exceptional patient care.
• Serve as a liaison among patients, clinical technicians, doctors, and leadership.
• Lead, train, mentor, and develop clinical technicians.
• Participate in the hiring and onboarding of new team members in collaboration with the Center Director, and Director of Surgical and Clinical Services.
• Complete employee assessments and performance evaluations in a timely manner.
• Provide appropriate coaching, feedback, and verbal or written counseling when needed.
• Assist with offboarding processes in partnership with leadership.
• Organize and lead team meetings and training alongside the Center Director and Director of Surgical and Clinical Services.
• Help implement policies, procedures, and operational changes and communicate them effectively to the team.
• Ensure daily patient charts are reviewed, audited for accuracy, and completed
• Serve as a point of contact for diagnostic equipment representatives and Dedicated IT.
• Remain current on relevant clinical practices, policies, and organizational standards.
• Take charge of time-sensitive or emergent situations with a calm, level-headed approach.
• Step in and support other areas when needed to keep our patients and team moving forward.

What We're Looking For

This is not simply a senior technician position. This is a people's leadership position.

We are looking for someone with the clinical knowledge to earn the team's confidence and leadership ability to help people grow, communicate expectations, address concerns, and hold themselves and others accountable.

Required Qualifications:

• High school diploma or equivalent.
• Prior experience working as a clinical technician.
• Proven leadership ability and demonstrated success leading, mentoring, coaching, or developing others.
• Strong knowledge of clinic operations and technical procedures.
• Excellent leadership, communication, and inter/intrapersonal skills.
• Ability to manage schedules, establish priorities, and delegate effectively.
• Ability to provide clear, timely, respectful feedback and address performance concerns when necessary.
• Ability to train, mentor, motivate, and develop team members.
• Ability to remain calm and composed during complex, fast-paced, or emergent situations.
• Proficiency with EMR systems and daily chart management.
• Strong computer and organizational skills, including working knowledge of Word, Excel, PowerPoint, Google Drive, or similar systems.
• Ability to complete required departmental certifications within designated timeframes.
• Ability to maintain required OSHA, HIPAA, and CPR training and certifications.
• Ability to work a full-time schedule with flexibility based on business needs and participate in the weekend on-call rotation.
• Ability to travel to other ClearSight locations, including Oklahoma City, for training or meetings as needed.
• Professional references that can speak directly to your leadership, teamwork, communication, accountability, and performance will be required as part of the selection process. A 360-degree reference process may include former supervisors, peers, and individuals you have led or mentored.

Preferred:

• Proven clinical training or certification.
• Proven Successful Lead Position.

The Kind of Leader Who Thrives Here

You don't have to lead from the sidelines.

You are willing to take patients and serve in the rotation, solve a problem, help a teammate, answer a question, communicate a concern, and being able to anticipate what the team needs.

You understand that great leadership in clinic requires both confidence and humility. You know when to give direction, when to listen, when to coach, and when to simply roll up your sleeves and help.

You don't just say you're a strong leader. The people who have worked beside you, reported to you, and led you can tell us how you lead.   Most importantly, you understand that everything we do ultimately comes back to taking exceptional care of our patients.

Why ClearSight?

For 30 years, ClearSight and our surgeons have helped people experience life with greater visual freedom. ClearSight is a privately owned company.

Our surgery team plays an important role in that experience. From preparing the surgical environment to supporting our physicians and reassuring patients, every detail matters.

We're looking for someone who wants to do more than perform the technical responsibilities of the job. We're looking for someone who wants to lead well, serve well, and help a great team become even better.

If that sounds like you, we'd love to hear from you.

Non-Exempt Full-Time 40 hours per week position.  Full comprehensive benefits with matching 401K included in the offer.

No Phone Calls/Recruiters.