Customer Service Representative

Join Amrize as a Customer Service Representative and help construct what's next. If you're ready to put your skills to work on projects that matter — and build a career with a company that’s building North America — we want to hear from you!

ABOUT THE ROLE               

The Customer Service Representative receives, processes and schedules orders and provides excellent customer service to ensure customer satisfaction and promote company sales. They will also Facilitate communication between the plant, field, drivers and the Dispatch Center with accuracy and timeliness.

WHAT YOU'LL ACCOMPLISH                 

• Acts as point of contact to customers related to sales inquiries and coordinates the sales order process.
• Manages incoming internal and external customer phone calls, exercising judgment within specification of standard practices.
• Addresses customer issues and ensures effective problem resolution.
• Probes the customer for additional information including upcoming orders and cut off quantities.
• Ensures that customer understands all relevant company policies including will calls, additional products ordered and driver responsibilities.
• Informs customer of warnings concerning product hazards, load limits, vehicle weights and limitations.
• Receives a high volume of orders from customers and accurately enters the orders into dispatch system.
• Assists Dispatcher with scheduling plants to ensure order fulfillment.
• Schedules orders and trucks in order to maximize service while minimizing non-productive time of equipment and personnel.
• Updates trucks status in dispatch system to improve job productivity transparency.

WHAT WE'RE LOOKING FOR

• Education: High School Diploma or GED
• Required Work Experience: Minimum of 1-3 years of related customer service experience, or experience in a high volume call center or Dispatch center.
• Additional Education Preferred: Compensation will review the educational and years of experience requirements once the completed description has been submitted.
• Required Technical Skills: Dispatch systems, Personal Computer, Telephone and Telephone Headset.

Additional Requirements:

• Excellent oral (telephone) communication skills. Bi-lingual communications skills are a plus. Ability to professionally interact with internal and external customers. Detail oriented with the ability to handle multiple tasks at one time. Able to prioritize work. Strong organizational skills.
•  Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.

WHAT WE OFFER

• Competitive salary 
• Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
• Medical, Dental, Disability and Life Insurance 
• Holistic Health & Well-being programs 
• Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
• Vision and other Voluntary benefits and discounts
• Paid time off & paid holidays 
• Paid Parental Leave (maternity & paternity)
• Educational Assistance Program
• Dress for your day

Amrize is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.