IT - Supply Chain Manager

Job Description:

IT - Supply Chain Manager

Job Purpose

The Manager, IT Supply Chain leads IT development and production support for enterprise supply chain systems, ensuring technology solutions are built, delivered, and supported reliably across the company. This role owns end‑to‑end application engineering and operational excellence for platforms supporting merchandising, inventory, logistics, supplier connectivity, and downstream operations.

The role partners closely with Product Management and business stakeholders to translate product strategy and priorities into effective technology delivery and support plans. While Product teams define what is needed, this role owns how solutions are engineered, integrated, released, operated, and supported—balancing speed, quality, resiliency, security, and cost.

In addition, the Manager oversees key IT supply chain enablement functions, including vendor coordination, procurement alignment, contract and license oversight, asset lifecycle management, and cost optimization, ensuring teams are equipped with the right tools, platforms, and third‑party services.

Working across Infrastructure, Security, Finance, Procurement, and Vendor Management, this role drives operational readiness, service reliability, and continuous improvement. As a people leader, the Manager develops high‑performing engineering and production support teams focused on dependable delivery and strong operational outcomes.

Key Responsibilities

• Lead IT development and production support for enterprise supply chain systems, ensuring reliable delivery, operational stability, and continuous improvement across the company.

• Own the end‑to‑end IT supply chain lifecycle, including demand planning, sourcing, procurement, fulfillment, asset management, and retirement.

• Partner with Product Management and business stakeholders to translate product strategy and priorities into actionable technology delivery and support plans.

• Manage strategic IT vendors and service providers, including contract negotiations, renewals, SLAs, and performance management.

• Oversee IT asset, license, and cloud service lifecycle management, driving standardization, optimization, and cost efficiency.

• Manage budgets, forecasts, spend controls, and cost‑reduction opportunities while ensuring audit and SOX compliance.

• Establish and enforce engineering governance, standards, and operating practices to ensure consistent delivery quality and alignment with architectural guardrails.

• Lead staffing, capacity, and delivery planning to meet development and operational commitments.

• Enable effective agile execution, including backlog readiness, delivery cadence, release planning, and dependency management.

• Provide technical and solution leadership, ensuring sound engineering decisions, integration quality, and long‑term maintainability.

• Own release readiness, production stability, incident response, and post‑launch continuous improvement.

• Lead, coach, and develop team members, fostering a culture of accountability, collaboration, and operational excellence across cross‑functional partners.

Skills & Competencies:

• Bachelor’s degree in Information Technology, Supply Chain Management, Business, or equivalent experience.

• 6+ years of experience in IT engineering leadership, including application development and production support.

• Proven experience delivering and supporting Supply Chain IT solutions, including EDI integrations, Salesforce, and Oracle Fusion Procurement / Supply Chain platforms.

• Strong understanding of enterprise IT environments, including on‑prem, cloud, and hybrid models.

• Experience managing vendors, contracts, budgets, and cross‑functional stakeholders.

• Solid knowledge of IT governance, risk management, compliance, and audit requirements (e.g., SOX).

• Familiarity with ITSM, ITAM, CMDB.

• Demonstrated ability to mentor and lead engineering teams, driving accountability and continuous improvement.

• Strong analytical, problem‑solving, and communication skills with a bias for execution.

• Strategic mindset with the ability to operate effectively in fast‑paced, complex environments.

Upbound Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.