Description

*Must be located in the Dallas-Fort Worth area. This position is on-site*

As a NOC Engineer I, you’ll be on the front line of ensuring network performance, stability, and reliability for our customers. You’ll monitor real-time network activity, troubleshoot issues, and provide exceptional support that keeps our services running seamlessly. This role is perfect for someone with a solid foundation in networking, strong analytical instincts, and excellent communication skills. You’ll play a key part in diagnosing problems, driving timely resolutions, and escalating incidents to the right teams when needed.

What You’ll Do

Monitor network performance and alarms in real time, processing alerts swiftly and accurately following established procedures.
Create, manage, and update trouble tickets while responding promptly to calls, emails, and system notifications.
Perform Tier I diagnostics to identify, validate, and triage issues; escalate incidents to engineering teams, carriers, or field technicians as required.
Coordinate dispatch of field technicians and/or replacement parts based on troubleshooting outcomes.
Communicate clearly and professionally with customers, providing updates, guidance, and escalation details.
Share technical feedback with Engineering teams to support continuous improvement across products, processes, and design.
Maintain compliance with network standards, documentation, and operational procedures defined by Architecture & Engineering.
Manage competing priorities and operate effectively in a fast-paced, high-pressure environment, including interactions with challenging customer situations.
Support evolving needs as responsibilities may shift with business priorities.

Requirements

Education & Experience

High school diploma or equivalent required.
Minimum 1 year of NOC or transport network operations experience.
Education in Telecommunications or related fields preferred.
A combination of education and experience is acceptable.
Preferred certifications: CCNA/CCNP, CE-A/CE-P, CECP, JNCIA/JNCIP.

Technical Skills

Experience with optical and routing equipment (Fujitsu Flashwave, Ciena, MRV OptiSwitch, Juniper MX/EX, Force 10).
Strong understanding of the OSI Model, Ethernet, routed networks, and linear/ring topologies.
Familiarity with protocols such as MPLS, IS-IS, BGP, and OSPF.
Ability to quickly isolate, diagnose, and escalate network issues.

Professional & Interpersonal Skills

Strong verbal and written communication.
Solid troubleshooting and analytical skills.
Ability to identify issues, assess risks, and recommend solutions.
Detail-oriented with strong organizational and time-management abilities.
Able to work independently and collaboratively.
Flexibility for shift work and on-call rotation.

Physical Requirements

Must be able to sit, stand, walk, stoop, kneel, and reach.
Must be able to speak, write, read, and understand English.
Must have visual acuity.
Must be able to lift 0-25 pounds.

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