Office Coordinator

Location: Plano, TX
Schedule: Full-Time
Pay Rate: $20.00 - $25.00 per hour + Performance Bonuses
Employment Type: Full-Time
Work Location: On-Site

Ace Handyman Services is seeking a highly organized and customer-focused Office Coordinator to join our team in Plano, TX. In this role, you will serve as the central hub of our daily operations, connecting customers with our skilled craftsmen while ensuring schedules, communications, and projects run smoothly.

This position is ideal for someone who enjoys problem-solving, coordinating logistics, building customer relationships, and contributing to the success of a growing local business backed by a trusted national brand.

• Answer inbound calls and make outbound customer calls as needed.
• Educate customers about Ace Handyman Services and available service offerings.
• Schedule appointments and manage daily dispatching activities.
• Coordinate project schedules to maximize efficiency and minimize downtime.
• Assist with ordering materials and tracking project-related needs.
• Maintain accurate customer records, project documentation, and scheduling information.
• Serve as the primary point of contact for customers and craftsmen.
• Support operational processes to ensure projects are completed successfully and on schedule.
• Help strengthen customer relationships through proactive communication and exceptional service.
• Assist with administrative duties and office management tasks as required.

• 5–10 years of experience in administrative support, office coordination, scheduling, or related roles.
• Strong proficiency with office software and the ability to learn new dispatching and management systems quickly.
• Excellent verbal and written communication skills.
• Proven customer service and relationship-building abilities.
• Previous success in sales or customer-facing roles.
• Strong problem-solving skills and a solution-oriented mindset.
• Excellent multitasking abilities and attention to detail.
• Some college coursework or a college degree.

• Experience using QuickBooks Online or similar accounting software.
• Understanding of basic sales and marketing principles.

• Competitive hourly pay
• Performance-based bonuses
• Regular compensation reviews
• Paid time off (PTO)
• Vacation time
• Professional training and development opportunities
• Advancement opportunities into leadership positions
• Free company uniforms
• Supportive team environment
• Opportunity to work with a nationally recognized brand