Technology Operations Specialist II

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:

This job is responsible for leading the planning, designing, and implementation of complex infrastructure solutions to meet deployment requirements aligned with available playbooks and technical blueprints. Key responsibilities include providing and communicating technology solutions across audiences and overseeing projects and activities related to special initiatives or operations. Job expectations include leading the resolution process for problems, adhering to defined practices and policies to obtain results, and establishing input/output processes and working parameters for systems.

Overview:

Experienced MongoDB Database Administrator with strong expertise in designing and managing highly scalable, distributed database systems. Proven ability to implement sharding, replication, and performance-tuning strategies, along with advanced troubleshooting and automation using Python and shell scripting. Adept at optimizing database performance, ensuring high availability, and supporting mission-critical applications in enterprise environments. 

Responsibilities:

• Fulfills requests from business users and operations, communicates technical status updates with appropriate teams, and oversees stability, resiliency, reliability, and the performance of multiple supported systems
• Mentors other team members and provides technical leadership
• Captures and translates business requirements into complex infrastructure and/or system design for specific implementations and collaborates with technology stakeholders, Solution Delivery Management teams, Technology Project Management teams, Solutions Engineering teams, and technical service providers for system design and deployment
• Supports change implementations, proactively identifies and resolves potential issues resulting from the changes, and performs access and/or physical provisioning/deprovisioning (additions, modifications, and deletions) for infrastructure and applications
• Provides consulting services to Core Technology Infrastructure (CTI) and technical partners, executes procedures reliably, and escalates appropriately to solve incidents quickly
• Provides release support when needed and manages engagement across audiences
• Provides full lifecycle management of the infrastructure and application environments
• Administered and maintained MongoDB production environments, ensuring high availability, scalability, and reliability.
• Designed and implemented MongoDB sharded clusters and replica sets, enabling horizontal scalability and fault tolerance.
• Defined efficient data models and schema designs aligned with application requirements and performance goals.
• Optimized database performance through query tuning, indexing strategies, and execution plan analysis.
• Monitored system performance and conducted capacity planning to support growing workloads.
• Troubleshot and resolved database performance issues, replication errors, and production incidents, ensuring minimal downtime.
• Managed backup, recovery, and disaster recovery processes to ensure data integrity and business continuity.
• Implemented and managed MongoDB security controls, including authentication, authorization, and encryption.

Required Qualifications:

• 5+ years of experience as a Database Administrator
• Hands on experience with MongoDB
• Understanding of Key Concepts: Sharding, Replication, Clustering, Data Modeling
• Performance: Query Optimization, Indexing, Capacity Planning, Tuning
• Automation: Terraform, Ansible, Python, Shell Scripting (Bash)
• Platform: Linux

Desired Qualifications:

• Backup Recovery, Security, High Availability Architecture

Skills:

• Innovative Thinking
• Production Support
• Result Orientation
• Risk Management
• Solution Design
• Adaptability
• Analytical Thinking
• Collaboration
• Influence
• Solution Delivery Process
• MongoDB

Shift:

Hours Per Week: