Technical Account Manager

Company Description

Axxys Technologies, Inc. (www.axxys.com) is a provider of managed IT services, consulting and voice solutions for businesses across the Dallas Fort Worth Metroplex. For more than 25 years, Axxys has delivered the region’s best service and support for network design, security, monitoring, virtualization, unified communications, remote access, backup/disaster recovery solutions, as well as public/private or hybrid cloud. Axxys is a CompTIA accredited business and carries the CompTIA Security Trustmark and holds premiere or partner certifications with  Microsoft, Watchguard, Cisco, Apple, HPE, and many more industry leading manufacturers.
 

Job Description

Technical Account Manager – Axxys Technologies, Inc.  

Join Axxys Technologies, Inc., a trusted provider of managed IT and cybersecurity services that delivers cutting-edge solutions to our clients. If you’re a passionate technology consultant with a client-focused mindset, this role is your opportunity to drive transformation and strategic growth within dynamic organizations. 

The Role 
As a Technical Account Manager, you'll act as the primary technical relationship owner for a portfolio of managed services clients. 

• Serve as the bridge between clients and internal teams 

• Ensure technology aligns with business goals 

• Manage risk, accountability, and client satisfaction 

• This is a strategic, client-facing role.  

What You’ll Do 

• Client Strategy & Relationship Management 

  • Serve as the main technical contact for client accounts 

  • Build trusted relationships with client stakeholders, including executives 

  • Lead regular client meetings and Quarterly Business Reviews (QBRs) 

  • Develop and present technology roadmaps tied to business objectives  

• Technical & Service Oversight 

  • Take ownership of escalations and coordinate with internal teams 

  • Ensure services meet contractual SLAs and performance benchmarks 

  • Proactively identify risks, gaps, and improvement areas 

  • Advocate for clients while maintaining operational standards  

• Growth & Advisory 

  • Spot opportunities for additional services, upgrades, or projects 

  • Collaborate with sales and engineering on proposals, SOWs, and quotes 

  • Educate clients about best practices in security, compliance, and strategy  

• Internal Collaboration 

  • Work closely with Service Delivery, Projects, and NOC teams 

  • Maintain accurate documentation and account information 

  • Utilize MSP tools to track activity, performance, and client health  

• Success Metrics 

  • Deliver high client satisfaction and retention 

  • Provide clear, actionable technology roadmaps 

  • Communicate effectively with both technical and non-technical audiences 

  • Manage issues proactively to build trust 

  • Collaborate seamlessly with internal teams  

Qualifications 

Required: 

• 3+ years in MSP or IT services 

• Experience managing client relationships and technical escalations 

• Solid understanding of networking, servers, cloud services, and cybersecurity 

• Ability to explain technical topics clearly to business stakeholders 

• Excellent written, verbal, and interpersonal communication skills 

• Comfortable working in a hybrid environment  

Preferred: 

• Experience as a TAM, vCIO, or similar client-facing role 

• Familiarity with MSP platforms  

• Certifications such as Microsoft, CompTIA, Cisco, etc.  

Benefits 

• Benefits include: 

• Employer-paid medical and dental insurance 

• 401(k) with match 

• Paid time off and holidays 

• Training and certification opportunities 

• Collaborative, supportive team environment  

Qualifications

Technical certification or degree preferred

Additional Information

Department: Service and Support            Reports to: Vice President

Information submitted will be kept confidential according to EEO guidelines.