Team Lead- Foreclosure & Default Operations

We are seeking an experienced and motivated Team Lead to oversee daily workflow operations, support team performance, and help drive operational excellence. This position serves as a key resource for team members by providing guidance, training, and day-to-day support while ensuring compliance with client, investor, and regulatory requirements.

The ideal candidate has a strong background in foreclosure, bankruptcy, or creditor rights operations and enjoys coaching others, solving problems, and maintaining high standards of quality and accuracy in a fast-paced environment.

Key Responsibilities

• Manage and prioritize team workflow to ensure tasks are completed accurately and on schedule.
• Provide guidance and support on departmental procedures, client requirements, and compliance standards.
• Conduct quality reviews and spot checks to maintain accuracy and adherence to client scorecards and internal expectations.
• Serve as the first point of contact for team questions, issues, and escalations.
• Coach, mentor, and support team members to encourage professional development and improved performance.
• Ensure accurate documentation and data entry within internal systems and client platforms.
• Assist with onboarding, training, and implementation of process updates.
• Escalate operational, workflow, or compliance concerns to management when appropriate.
• Support audits, client requests, reporting initiatives, and departmental projects.
• Identify opportunities for workflow improvements and share recommendations with leadership.
• Maintain a small portfolio of files while providing hands-on support during high-volume periods or staffing shortages.
• Assist with client status updates, reporting requirements, and scorecard rebuttals as requested.

Qualifications

Required

• 2-3 years of experience in foreclosure, bankruptcy, creditor rights, mortgage servicing, or related legal operations.
• Proven ability to manage workflow, prioritize tasks, and meet deadlines in a fast-paced environment.
• Strong understanding of quality standards, compliance requirements, and client scorecards.
• Experience coaching, mentoring, or providing leadership support to team members.
• Excellent problem-solving, decision-making, and interpersonal communication skills.
• Strong organizational skills and attention to detail.
• Ability to analyze performance metrics and identify operational trends.
• Proficiency with Microsoft Office Suite, including Word, Excel, and Outlook.

Preferred

• 1+ year of experience in a Team Lead, Senior Specialist, or Supervisory Support role.
• Experience working in foreclosure law firms, bankruptcy operations, creditor rights practices, or mortgage default servicing.
• Familiarity with Perfect Practice or other legal case management platforms.

Key Skills

• Team Leadership
• Workflow Management
• Process Improvement
• Compliance & Quality Assurance
• Client Service
• Performance Monitoring
• Training & Coaching
• Legal Operations
• Foreclosure & Bankruptcy Processes
• Case Management Systems
• Time Management
• Problem Solving

What You'll Bring

• A collaborative leadership style with a willingness to support team success.
• Strong attention to detail and commitment to operational excellence.
• The ability to balance individual responsibilities while supporting team objectives.
• Flexibility to adapt to changing priorities and business needs.
• A proactive approach to identifying and resolving workflow challenges.

Physical Requirements

• Ability to work at a desk and computer for extended periods.
• Visual ability to review documents and electronic records.
• Ability to communicate effectively in person, by phone, and through electronic communication.
• Manual dexterity to operate standard office equipment, including computers, scanners, and copiers.
• Mobility to move throughout an office environment as needed.
• Ability to occasionally lift up to 20 pounds.

Why Join Our Team?

• Collaborative and supportive work environment
• Opportunity to lead and mentor a growing team
• Professional development and advancement opportunities
• Challenging and rewarding work in a fast-paced legal operations environment
• Competitive compensation and comprehensive benefits package

If you are a driven operations professional with leadership experience and a passion for developing teams, we encourage you to apply today.