Customer Service Specialist

Our associates celebrate lives. We celebrate our associates.

As a Customer Service Specialist, you will be a key member of our Customer Service Team, responsible for the following activities:

o Provide timely and courteous customer interactions in an automatic call distribution (queue) environment.
o Offer billing and customer service support to both internal and external customers, addressing status updates on change requests, refunds, cancellations, payment applications, and more.
o Update customer information in the contract system as needed per customer requests and company guidelines.
o Process cancellation requests and manage urn returns with the manufacturer.
o Track the delivery of merchandise returns.

Qualifications:
The ideal candidate will possess the following characteristics and qualifications:
• Detail-Oriented: Must demonstrate strong attention to detail and high accuracy in all tasks.
• Positive, Service-Oriented Attitude: Ability to contribute to a team environment with a focus on providing excellent customer service.
• Multitasking Abilities: Ability to juggle multiple tasks efficiently and effectively.
• Strong Organizational Skills: Must be able to prioritize tasks and stay organized, even when handling multiple responsibilities.
• Proficiency in Microsoft Suite: High proficiency in Microsoft Excel is required, with working knowledge of other Microsoft Office programs.
• Experience: Prior experience in customer service, billing, and data entry is necessary.
These qualifications are essential for success in this position, as you will be expected to manage various tasks simultaneously. You should have excellent communication and customer service skills, a strong understanding of company products, services, and policies, and the ability to apply them effectively when completing administrative duties. Listening, understanding, and clear communication with both customers and employees are vital components of this role.