A Spanish version of this position is available upon request

La version de esta posicion esta disponible en Español si es requerida

BHSN, one of the fastest growing organizations providing whole person care in the region, is in search of passionate individuals to join our rapidly growing team!

Your role at BHSN:
As a Crisis Coordinator you develop, maintains and facilitate outreach and client engagement activities to support, advocacy, and linkage to BHSN and community services.

What your day might look like:

Assist crisis team to perform outreach to clients, established and referred to support engagement and bridge the time between scheduling/discharge and appointment date
Supports crisis team with available resources both internal and external to ensure engagement and remove barriers, triaging incoming calls, follow up calls, and on call support
Alters processes as necessary for optimized efficiency and results of providing crisis intervention, tracking, and reporting
Links clients to appropriate community resources such as mental health providers, primary care physicians, and supportive services, including coordinating services between internal BHSN programs including but not limited to; PROS and Adult Clinic
Coordinates outreach activities with MHU discharges, with client contact and serving as liaison to MHU – CVPH and other higher levels of care
Initiates interventions to address challenges related to the social determinants of health
Participates in various meetings, both internal and with referral sources
Provides follow up and outreach to missed client appointments, intakes, identifies barriers to services and coordinates with supportive resources.
Documents services in their entirety within a timely manner in accordance with regulatory bodies and organizational policies/procedures including collecting insurance, demographics, social determinants of health, etc.
Maintains client confidentiality and confidential health information
Addresses quality outcome measures by utilizing the agency’s electronic health record and electronic databases, such as, but not limited to PSYCKES, and improves team actions as necessary to improve quality outcome measures
Support Crisis Director / Manager with admin tasks to ensure productivity and effective utilization of crisis services
Other duties as assigned

Your skills and qualifications:

Ability to successfully lead a diverse team and improve client health outcomes
High school diploma or equivalent required, Bachelor’s degree preferred
At least one year of prior experience in the mental health field strongly preferred
Strong engagement skills as well as written and verbal communication abilities required
Easily builds strong rapport with others, based on trust, compassion, and awareness of professional boundaries
Valid NYS driver’s license with driving record acceptable to BHSN insurance carrier and reliable transportation for local travel required
Ability to be on call as required

What’s in it for you?

Generous time off (with no wait time for accruals)
Health, vision, and dental coverage (at a low-cost to you)
Retirement savings plans
Opportunities for advancement and growth within BHSN
Mentorship and training programs
Minimum 10 paid BHSN holidays off annually
Working within our community, making a real impact, & working alongside passionate colleagues

BHSN is an Equal Opportunity Employer and champions Diversity, Equity, and Inclusion across all levels of the organization. We are committed to ensuring every team member can be their authentic self and thrive both personally and professionally. We consider all qualified applicants without regard to race (including traits historically associated with race such as hair texture and protective hairstyles), ethnicity, color, creed, national origin, gender identity or expression, sexual orientation, age, disability, marital or familial status, military or veteran status, genetic predisposition or carrier status, arrest or conviction record, domestic violence survivor status, reproductive health decisions, citizenship or immigration status, or any other factor protected by law.

Learn more about this Employer on their Career Site