Customer Service Lead Full Time

SUMMARY

To be the advocate for our guests and consistently meet our guests’ expectations by providing a friendly, helpful, easy, and safe shopping experience. Responsible for projecting oneself in a professional manner and maintaining a neat and clean work area at all times. Responsible for assisting the Guest Service Supervisor in the supervision of the Guest Service area. Responsible for accurately processing all guest transactions and maintaining proper security of the Guest Service area.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Responsible to greet, make eye contact, and “Thank” each guest that you service.

Responsible for delivering a friendly, helpful, easy, and safe shopping experience, that meets our guests’ expectation.

Responsible for projecting oneself in a professional manner in accordance with our dress code and personal grooming policy. 

Responsible for working in a safe manner and for maintaining a neat and clean work area at all times in accordance with our policies and procedures.  

Responsible for assisting the Assistant Customer Service Team Leader - Office in the supervision of the Guest Service area. 

Responsible for assisting the Assistant Customer Service Team Leader - Office with daily cash and sales activities.

Responsible for training and coaching Guest Service teammates in order to ensure that we are delivering an exceptional shopping experience to our guests.

Responsible for accurately processing all guest transactions including but not limited to check cashing, bill payment, ATM transactions, Lottery, Western Union.

Responsible for ensuring that the Guest Service area and related items are properly secured while working and at the end of each shift.

Responsible for communicating new policies or promotional programs to our guests. 

Responsible for performing other related duties as assigned by management and adhering to all company policies and procedures. 

MINIMUM QUALIFICATIONS

Must be at least 18 years of age.
Strong communication skills.  
Exceptional customer service skills.
Must be reliable.
Must show a high level of integrity and professionalism.
Basic Math skills
6-12 months of related experience.  
Basic Literacy
Basic Computer Skills 
Satisfactory Performance Evaluations

EDUCATION AND EXPERIENCE

Must be at least 18 years of age.
Strong communication skills.  
Exceptional customer service skills.
Must be reliable.
Must show a high level of integrity and professionalism.
Basic Math skills
6-12 months of related experience.  
Basic Literacy
Basic Computer Skills 
Satisfactory Performance Evaluations

PHYSICAL REQUIREMENTS

EQUIPMENT USED

Personal Computer.
Calculator.
Mainframe Applications.
Register.
Money order computer.
Banking equipment.

*Equipment used by a minor (under 18 years of age), please refer to The Equipment use by Minor Associates policy dated: June 2008.