New Market Cafe Manager, SUNY Plattsburgh

Who We Are: Saxbys® is a hospitality company fueled by our rave-worthy menu, driven by its mission to Make Life Better®, and fiercely dedicated to social impact in the communities it serves. But Saxbys greatest resource of all? Our people. We’re not looking for employees: we’re looking for teammates. We’re not hoping to hire you for a job: we’re hoping to help build your career.

Saxbys is a national education company that operates “For Students, By Students” cafes on college campuses. We build individualized academic partnerships with universities to provide exceptional, paid, experiential learning opportunities for your students. The Saxbys Experiential Learning Platform (E.L.P.)® is founded on the belief that young people should be empowered and prepared to mold the business movement of the future.

Job Purpose: The New Market Cafe Manager or The New Market Leader is pivotal in helping Saxbys build cafe build community on a new campus and into a new market. New Market Leaders at Saxbys will operate a café through mastery of the Three Pillars; Team Development, Community Leadership, and Financial Management. They own and maintain full responsibility for the cafe’s Profit and Loss statements; building brand awareness and participating in partnership cultivation. 

They will also provide support to the café team from initial stages of recruiting and training through their tenure in-café; managing leadership training needs in their designated café by leading shadow shifts, in-classroom training, and virtual check-ins, and administering ServSafe Training & Exams. Our New Market Leaders inspire their teams to embrace Saxbys standards for hospitality, commitment to inclusivity, and Saxbys culture.

The New Market Leader for this position will operate out of our new café set to open at SUNY Plattsburgh, NY opening fall 2026. 

Summary of duties and responsibilities:

Team Development

• Plan and execute Grand Opening trainings for new and reopening cafes
• Manage talent lifecycle in the cafe through recruiting, hiring, training, developing, and coaching team members
• Be a servant leader by providing the tools the team needs, completing tasks alongside their team, and providing direction, clear goals, and motivation
• Coordinate with Trainers to plan and execute necessary trainings and offer ongoing coaching and feedback to the team
• Ensure a safe, equitable and inclusive work environment for all team members at all times
• Develop a pipeline of exceptional leaders in the cafe and build out a leadership team at the Certified level

Community Leadership

• Develop and lead community relationships to ensure that your Saxbys cafe is an integral part of the community that it serves
• Plan and execute community outreach initiatives to drive 4 wall top line sales
• Support Saxbys’ social impact mission of education and opportunity through team development and outreach efforts
• Instill and maintain a culture of hospitality and servant leadership
• Aid Academic Platforms in making time and cafe space available for partnership development activities, including cafe visits, and conversations on the Saxbys ELP

Financial Management

• Identify opportunities to meet and exceed sales goals, meet budgeted cost categories, and use operational tools and resources to increase profitability
• Assist with the development and implementation of policies and procedures to enhance operational efficiency
• Analyze and manage Three Pillars Reviews on a weekly basis and Profit and Loss Statements on a monthly basis and put feedback into action

Operational Support

• Consult with and communicate interdepartmentally to maintain training and operational resources and address the operational needs of the cafe
• Manage shifts and shifts changes effectively through proper scheduling
• Utilize and implement all Saxbys tools, policies and procedures
• Assist in the preparation and service of menu drinks and food items
• Ensure ServSafe standards are upheld to maintain café cleanliness including all service spaces, guest seating areas, and bathroom facilities
• Appropriately execute administrative work to support café operations:
• Manage cash by preparing daily cash deposits
• Monitor and manage cost of goods sold through proper inventory and waste management while upholding product availability standards
• Take lead on ordering and invoicing for product and supplies
• Create weekly schedules to maintain an appropriate labor percentage based on café volume
• Ensure the safety of the café, guests, and team members
• Serve as a liaison between Saxbys HQ team and café-level team, connecting the team to Saxbys Mission and Core Values
• Abide by Saxbys standard operating procedures and ensure that all Cafe team members follow suit

Qualifications:

• Support, exhibit, and promote Saxbys Mission Statement, Make Life Better, and Core Values in all daily activities. Our Core Values include:
• We are a community serving our community
• We embrace being O.D.D. (Outgoing, Detail Oriented and Disciplined)
• Profit creates opportunity
• We live with pride, passion, and purpose
• Care personally and communicate openly
• Serve yourself by serving others
• Ability to effectively communicate and interpret all training materials
• Work location: approximately 80% in café, 20% in HQ/virtual
• 12 months Saxbys cafe operations experience or a minimum of 6 months as a Saxbys C.E.O. or S.C.E.O.
• Experience facilitating groups and delivering presentations
• Understanding of adult learning approaches and processes
• Drivers license preferred
• Physical Requirements:
• Able to stand, walk, and smile for extended periods of time
• Able to stoop and kneel
• Push, pull, lift or carry up to 35 lbs
• Ascend or descend ladders, stairs, ramps