Application Analyst Epic Perioperative-Point of Care

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Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.  

As Montefiore has built paths to deliver lifesaving health outcomes to underserved communities, we are looking to the future of tech-enabled care delivery to create better experiences for patients, providers, and operations teams. Montefiore is actively investing in its technology teams as a system-level priority, and we are seeking an Application Analyst to join our Epic IT team. 

This position supports clinical applications across the Montefiore Health System, with a focus on perioperative workflows and Point of Care (POC) device integration and troubleshooting. This role partners closely with clinical, operational, and technical teams to ensure stable, efficient, and optimized system performance.

This position requires some work to be performed on site as needed.

Responsibilities include:

• Install, configure, and upgrade application software, components, and modules
• Provide go-live, rollout, and ongoing production support
• Support end users across Montefiore Health System on applications, enhancements, and issue resolution
• Analyze application issues and coordinate resolution with IT teams, Biomed, and vendors as needed
• Gather and analyze clinical/business requirements
• Translate user needs into system workflows and configurations
• Evaluate and optimize perioperative and clinical workflows (Pre-Op, Intra-Op, Post-Op)
• Develop and execute test plans for upgrades, enhancements, and fixes
• Document testing results and validate system performance
• Support system implementations and enhancements
• Troubleshoot and support POC and bedside device integrations, including:
  • Connectivity issues (network, middleware, device communication)
  • Data flow validation (results posting into Epic)
  • Device mapping and association (patients, departments, workflows)
• Work with middleware platforms (e.g., Capsule, UniPOC, NovaNet, Telcor) and coordinate with Biomed/vendor teams
• Identify and resolve issues related to device interfaces, HL7 messaging, and real-time data transmission
• Participate in interface development and integration activities
• Perform root cause analysis for application and device-related issues
• Support ongoing system monitoring and proactive issue identification
• Maintain accurate documentation, including workflows, build, and support procedures
• Assist in development and maintenance of training materials
• Provide knowledge transfer and support to end users
• Provide day-to-day application and device support
• Recommend system improvements to increase efficiency and performance
• Participate in on-call support rotation (24x7)
• Provide occasional on-site support across hospital locations

Requirements include:

• EPIC Certification (or ability to obtain certification as a condition of employment)
• Bachelor’s degree in Computer Science, Health Informatics, Nursing, or related field (or equivalent experience)
• 1-3+ years of healthcare IT or clinical systems experience
• Experience with:
  • Clinical application support and implementation
  • Troubleshooting application and integration issues
  • Windows environments and basic networking principles
• Strong understanding of:
  • Clinical workflows (perioperative or inpatient/ambulatory settings)
  • Device integration fundamentals
  • Hardware, servers, and network connectivity
• Proficiency with Microsoft Office tools (Word, Excel, PowerPoint, Visio)
• Strong:
  • Analytical and problem-solving skills
  • Communication and stakeholder engagement skills
  • Ability to manage competing priorities in a fast-paced environment

Desired:

• EPIC certifications in:
  • OpTime
  • Anesthesia
  • Beaker Clinical (strongly preferred)
• Experience with:
  • Point of Care devices and device integration platforms
  • Middleware solutions (e.g., Capsule, Telcor, UniPOC)
  • HL7 interfaces and healthcare interoperability standards
  • Clinical lab workflows and diagnostics systems
• Prior experience with:
  • Provation, Epic Lumens, or related systems
• Clinical background (Medical technologist, RN, PA, or similar) is a plus

OBTAINING AND MAINTAINING EPIC CERTIFICATION IS A CONDITION OF EMPLOYMENT.

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