Front Office & Member Services Associate

• Free food & snacks

Position Summary

• Greet members, guests, and visitors in a friendly and professional manner.
• Provide assistance and information to members and guests and respond to their questions and requests.
• Assist individuals entering the Camp through the front gate as needed.
• Assist members and guests with event registrations, food and beverage orders, and special requests.
• Maintain a welcoming and professional front-office environment.
• Assist with the enforcement of Camp Lake James rules and policies in a courteous and professional manner.

• Answer incoming telephone calls promptly and professionally.
• Transfer calls to the appropriate department or team member.
• Take accurate messages and ensure messages are relayed promptly.
• Communicate important event updates and changes to department heads by email.
• Prepare and distribute end-of-shift reports as required.

• Create, update, and post event charges through the point-of-sale system to member accounts.
• Assist with administrative tasks related to member events and activities.
• Ensure member information and profile photographs are kept current and accurate.

• Process member charges for merchandise.
• Assist with merchandise inventory counts.
• Maintain accurate records of merchandise and related transactions.

• Keep the front office clean, organized, and presentable.
•  Wash, dry, fold, and properly store pool towels. 
•  Must be able to lift and carry items weighing up to 50 pounds. 
• Monitor the cleanliness of designated bathrooms and the Social Hall and report or address cleaning needs as appropriate.
• Help maintain a clean, safe, and welcoming environment for members and guests.
• Perform other duties and responsibilities as assigned by the Office Manager or management.

• Comply with all Camp Lake James policies, procedures, and regulations outlined in the Employee Handbook.
• Provide consistently friendly, courteous, and professional service to members and guests.
• Maintain a neat, clean, and professional appearance.
• Demonstrate strong telephone and interpersonal communication skills.
• Protect member privacy and maintain confidentiality of member and club information.
• Demonstrate reliability, punctuality, and a strong work ethic.
• Work cooperatively with other departments and team members.
• Exercise good judgment when handling member and guest requests or concerns.

• One year of customer service, hospitality, office, or related experience preferred.
• Strong verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational and administrative skills.
• Good judgment and effective decision-making abilities.
• Basic computer proficiency and the ability to learn new software and systems.
• Ability to operate a point-of-sale system accurately.
• Ability to handle multiple tasks while maintaining attention to detail.
• Ability to work independently while also functioning effectively as part of a team.
• Professional, friendly, and positive attitude.

• Primarily an indoor position requiring extended periods of sitting and working at a computer or front desk.
• Requires frequent communication with members, guests, and team members.
• May require standing and walking throughout the Camp.
• May involve repetitive computer and office-related movements.
• Must be able to work the scheduled weekend hours reliably.

• High school diploma or GED preferred, or currently enrolled in high school or college.