AR Support Invoice Processing

About the Team/Role 

• Ensures that payments received from customers are applied accurately and promptly to accounts, based on SLOs.

• Processes and records all payment types, including ACH, wires, and lockbox activity.

• Reconciles payment discrepancies by working closely with Receivables, Customer Service, and other internal stakeholders to ensure that issues with customer postings or misapplied payments are resolved promptly with no customer disruption.

• Responsible for processing adjustments, write-offs, and refunds.

• Performs research on various accounting processes, including reconciling discrepancies in bank accounts against system data.

How you'll make an impact

• Supports the Team Leader with creating, maintaining, and executing processes and procedures that incorporate controls to mitigate financial risk while emphasizing efficiency, timeliness, and accuracy of transactions.

• Participates in ad hoc projects to assist the Team Leader and other internal stakeholders.

• Responsible for training other AR Specialists.

• Maintains advanced knowledge of systems and processes across multiple lines of business.

• Maintains robust, efficient process documentation.

• Monitors shared accounting inboxes to research inquiries and communicate findings to internal teams, ensuring all correspondence meets established turnaround times.

• Contributes to the maintenance of accurate financial records by preparing and recording Operating Cash journal entries.

• Analyzes monthly financial data to provide insights for business review reporting.

• Adheres to all organizational security policies and maintains strict compliance with HIPAA regulations to ensure the protection of sensitive data. 

• Proactively identify and embrace opportunities to integrate AI and automation technologies into operational processes. This includes initiatives to drive scale, reduce reliance on manual processes, and mitigate operational risks.