Healthcare Nurse Liaison - Full-time

POSITION SUMMARY:  

As a LVN -Health Care Nurse Liaison, you'll be the clinical bridge connecting patients, families, and healthcare providers with the compassionate hospice care offered by Hospice of the East Bay. Reporting to the Business Development Director, you'll build strong relationships with hospitals, physician offices, skilled nursing facilities, residential care, and assisted living communities while educating healthcare professionals about our services.

In this role, you'll respond to referrals, assess patients for hospice eligibility, coordinate with interdisciplinary care teams, and help ensure a seamless transition to hospice services. You'll also represent Hospice of the East Bay through educational presentations and community outreach, serving as a trusted resource and advocate for quality end-of-life care.

ESSENTIAL FUNCTIONS:

• Responds to referrals from physicians, Discharge Planners and Intake staff in an expedient manner and completes onsite evaluations at hospitals for admission to Bruns House or home program.
• Serves as hospice resource to the medical community, patients and families.
• Collaborates with physicians, interviews and consults with patient and families to determine the interest and/or appropriateness for services.
• Receives and documents verbal and written physician orders, obtains signatures on consent forms and required documents from patients/patient representative, physicians.
• Provides updates within 24 hours to physicians and referring agencies regarding specific patients.
• Provides in-services to staff in acute/sub-acute and residential care settings. Attending licensed staff may receive CEU’s.
• Participates in general community education efforts through speaking engagements or presence at community events, health fairs and network meetings.
• Offers suggestions for alternative community resources for patients ineligible for hospice services.
• Assists in the distribution of printed material and other Business Development tools.
• Evaluates medical community needs and informs management of trends in patient care.
• Serves as liaison between Bruns House and Teams I, II, III as patients are transferred between a home program and the inpatient facility.
• Completes timely, comprehensive documentation of all patient-related activities.
• Participates in quality improvement activities related to areas of practice as appropriate
• Plans, schedules and manages all activities independently; maintains a flexible time schedule to meet the needs of the medical community; maintains a daily record of all activities, inquiries and requested services, and produces requested reports in a timely manner.
• Attends agency meetings and staff development activities.
• Ensures compliance with all state, federal, and other accrediting agency regulations and standards.
• Performs other duties as assigned consistent with skills and training and the mission and goals of the agency.

POSITION REQUIREMENTS: 

• Sound clinical judgment and critical thinking ability.
• Able to effectively handle sensitive clinical situations.
• Self-motivated with a high degree of initiative, flexibility, and professional integrity.
• Ability to form harmonious professional relationships with internal and external customers.
• Desire to exceed customer expectations.
• Strong verbal communication, written documentation and organizational skills.
• Familiar with current health care systems, treatment modalities and Medicare and MediCal regulations.
• Must be able to work well under pressure, meeting multiple and sometimes competing deadlines, demands and changing priorities.
• Must demonstrate cooperative behavior in all interactions.
• Must be flexible with work assignments and professional when dealing with clients and colleagues.
• Must adhere to departmental goals, objectives and performance standards.

EXPERIENCE AND EDUCATION: 

• High school education or equivalent required
• California LVN licensure required
• Minimum of 2 years recent hospice and/or home health experience
• Previous marketing experience preferred

Benefits

• 403b Retirement Account and generous company match.
• Medical, Vision, and dental; some plans qualify for a Health Saving Account (HSA)
• Up to 27 days of PTO/Holiday 
• Group & Voluntary Life / Accidental Death & Dismemberment Insurance
• Tuition Reimbursement
• Pet Insurance
• Mileage Reimbursement
• Employee Discounts
• Employee Assistance Program