Sr Field Applications Engineer

As a Senior Field Applications Engineer, this role serves as an internal bridge between Business Development/Product Management and Engineering. It involves being a technical lead and the main point of contact for automotive and industrial customers. Ideally, this position requires an excellent technical understanding of lidar products (or similar sensing modalities) and their applications in various customer scenarios. Flexibility and the ability to manage multiple priorities and tasks are essential. Typical responsibilities include pre- and post-sales customer support, leading customer engagement, gathering requirements, executing product demos, working with the AEye engineering team, collaborating and deploying solutions, and conducting customer presentations and demos.

Tasks, Duties & Responsibilities:

Leading critical customer engagement in lidar deployment
Familiarity with perception applications and working with lidar point clouds
Supporting customer development and PoC projects with key customers
Project Management of deployment activities, including up to 20-30% travel
Technical support for existing and potential non-auto customers
Hands-on troubleshooting of lidars and complimentary hardware and software
Processing and following up on RMA and returns
Reporting lidar issues to engineering and collaborating as a team to resolve them
Be the voice of the customer (VOC) in providing feedback and solutions

Essential Skills & Experience Requirements (required):

Bachelor’s degree in Engineering or related technical field with 5+ years of relevant experience
Hands-on experience with lidar or comparable sensing modalities, including field deployment and debugging
Experience working with external partners and customers
Proficiency in Python for data analysis, automation, and debugging scripts
Proficiency in C++, including the ability to read, debug, and modify production code
Comfortable working in Linux environments, including shell, networking basics, and log analysis
Experience troubleshooting sensor systems end to end, from hardware signals through software output
Familiarity with point cloud data, including inspection, validation, and common failure modes
Structured problem solving skills, including defect analysis, root cause investigation, and identification of performance gaps and system-level issues
Ability to write clear, actionable problem statements and defect reports that engineering can act on without rework
Strong interpersonal and communication skills, including presenting to technical and non-technical audiences
Ability to produce clear technical documentation, root cause analyses, and structured reports
Global travel as required
Valid California Driver’s License to drive Company automobiles
Ability to lift or carry items up to 50lbs

Preferred Skills & Experience:

Experience with sensor fusion, time synchronization, and perception applications
Experience in automotive or industrial markets
Familiarity with ROS or ROS2
Experience with automated test scripts and CI pipelines
Experience with IT, networks, and embedded platforms

Position is onsite a minimum of 3 days at our Pleasanton, CA Office

Base Annual Salary Range: $120K-155K

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