Service Account Manager

WHAT YOU’LL BE DOING (and doing well!)

• Manage assigned service customer accounts, meet or exceed financial targets, and provide outstanding customer satisfaction and retention.
• Manage time between on-site/off-site customer interactions and back-office responsibilities.
• Understand the company’s entire service and product portfolio to best advise customers and ensure they meet their business goals.
• Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations.
• Develop service delivery plans with the customer to provide service agreement scope of work.
• Participate in the development of a master schedule to deliver service for all customers in the service area.
• Lead quality assurance activities that will support service agreement renewals.

WHAT WE LIKE ABOUT YOU

• Fire-specific NICET Level 1 certification required; NICET Level II preferred.
• Excellent organizational and interpersonal skills.
• Experience with National Fire Protection Association codes, including Fire Alarm, Fire Suppression, and Sprinkler.
• Proficient in Microsoft Office and business software systems.
• Effective communication skills, both verbal and written.
• Possess valid CA driver’s license.

WHAT WE’RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short-term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance
• Company cell phone, laptop, and vehicle.
• Professional career development opportunities

$100K to $120K annually DOE