Senior Specialist, Order to Cash (OtC) Operations

Job Description

The Position

The Order to Cash (OtC) Operations Sr. Specialist – US Market Access Operations is responsible for managing and optimizing the end-to-end order to cash process, with a focus on overseeing accuracy of the third-party logistics (3PL) provider. This role involves overseeing the timely and accurate processing of customer orders, ensuring effective invoicing, managing accounts receivable, and maintaining strong relationships with customers and internal stakeholders. The Senior Specialist will also be tasked with analyzing and improving current processes, implementing best practices, and ensuring compliance with company policies and regulations.

The ideal candidate possesses strong analytical, problem-solving, and organizational skills, with meticulous attention to detail and proficiency in ERP systems and Microsoft Office Suite. Exceptional communication and interpersonal abilities allow them to build and maintain robust relationships with customers, internal stakeholders, and 3PL partners. They are proactive, self-motivated, and capable of working both independently and collaboratively to optimize the order to cash process and enhance customer satisfaction.  

Responsibilities

• Oversee the order to cash process, including order management, invoicing, collections, and cash application, in coordination with 3PL providers.

• Ensure timely and accurate processing of customer orders, invoices and returns, working closely with 3PL partners to manage inventory and fulfillment.

• Manage accounts receivable, including monitoring aging reports and following up on outstanding payments.

• Develop and maintain strong relationships with customers, internal stakeholders, and 3PL partners to resolve issues, improve processes, and collaborate with closely-related teams.

• Perform monthly audit responsibilities in cooperation with finance partners.

• Analyze current processes and identify areas for improvement.

• Apply DSCSA (Drug Supply Chain Security Act) knowledge to field customer requests, support product launch activities, and complete required documentation, such as HDA forms.

• Ensure compliance with company policies, procedures, regulatory requirements, and 3PL agreements.

• Collaborate with cross-functional teams and 3PL partners to optimize the order to cash cycle and enhance customer satisfaction.

Preferred Education, Experience & Skills:

• Bachelor’s degree in Finance, Accounting, Business Administration, Supply Chain Management, or related field.

• At least 5 years of experience in order to cash, accounts receivable, or related roles, with experience in managing 3PL partnerships.

• Strong understanding of order to cash processes, 3PL integration, DSCSA (Drug Supply Chain Security Act) and best practices.

• Excellent analytical, problem-solving, and organizational skills.

• Strong communication and interpersonal skills, with the ability to manage relationships with 3PL partners.

• Proficiency in ERP systems, 3PL management systems, and Microsoft Office Suite (particularly Excel).

• Ability to work independently and as part of a team.

• Experience with wholesaler/distributors and specialty pharmacies is highly desirable.

• Order to Cash experience with customers is desirable.

• Working knowledge of DSCSA policies/procedures is desirable.  

Secondary Language(s) Job Description

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions.  Our Vision is clear: A better and healthier every day for every woman.

US and PR Residents Only

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Organon is an Equal Opportunity Employer. We are committed to fostering a culture of inclusion, innovation, and belonging for all employees and job applicants. We ensure all employment practices are conducted without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, veteran status, or any other characteristic protected by state or federal law.

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Organon LLC., does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Applicable to United States Positions Only:  Under various U.S. state laws, Organon is required to provide a reasonable estimate of the salary range for this job.  Final salary determinations take a number of factors into account including, but not limited to, primary work location, relevant skills, education level, and/or prior work experience.  The applicable salary range for this position in the U.S. is stated below.  Benefits offered in the U.S. include a retirement savings plan, paid vacation and holiday time, paid caregiver/parental and medical leave, and health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.

Annualized Salary Range (US)

Annualized Salary Range (Global)

Annualized Salary Range (Canada)

Please Note: Pay ranges are specific to local market and therefore vary from country to country.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites.

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings: