Carrier Support Specialist

Job Title: Carrier Support Specialist

Job Description

The Carrier Support Specialist is the primary contact for transportation partners, managing high-volume inbound and outbound calls, carrier onboarding, account support, issue resolution, and relationship management. This role requires strong communication skills, professionalism, and the ability to thrive in a fast-paced environment.

Responsibilities

• Handle high-volume phone interactions with carriers and customers.
• Support carrier onboarding, account setup, and documentation requirements.
• Resolve service issues, escalations, and customer concerns in a timely manner.
• Maintain accurate records within CRM and internal systems.
• Monitor carrier compliance and required documentation.
• Build strong relationships with carriers and internal stakeholders.
• Collaborate with operations teams to meet service expectations.
• Track interactions and follow through on open issues to resolution.

Essential Skills

• 2+ years of experience in customer service, call center, dispatch, account coordination, or a related field.
• Experience managing high-volume inbound and outbound calls.
• Strong communication, problem-solving, and de-escalation skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Proficiency with Microsoft Office and computer systems.
• Stable work history with strong job tenure.

Additional Skills & Qualifications

• Experience in logistics, transportation, freight, brokerage, or dispatch.
• CRM experience, preferably Salesforce.
• Experience handling customer escalations and complaint resolution.
• Associate's or Bachelor's degree preferred.

Work Environment

This is a fully onsite position in a professional office setting. The role operates on a rotating schedule, working 8:00 AM to 5:00 PM one week and 10:00 AM to 7:00 PM the following week. The environment is highly phone-focused, with the majority of the day spent managing inbound and outbound calls using computer systems and dual monitors.

This is a Permanent position based out of Plymouth, MI.

The pay range for this position is $47000.00 - $49920.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

med, vision, and dental, pto and holiday pay, also some additional personal time.

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Sep 22, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.