Customer Service Representative

About the Role

We are seeking experienced Customer Service Representatives to join a high-volume call center supporting healthcare-related inquiries. This role involves handling inbound calls, conducting follow-up outreach when needed, and accurately documenting information across multiple systems. Candidates must be detail‑oriented, dependable, and committed to delivering excellent service.

Key Responsibilities

• Handle a high volume of inbound customer calls (approximately 50–100 daily, depending on complexity)
• Answer questions related to prior authorizations, general healthcare inquiries, and confidential information
• Conduct follow-up outbound calls as necessary
• Accurately enter and update information across multiple programs and systems
• Maintain strong quality and accuracy scores
• Provide exceptional customer service in a fast‑paced, metric‑driven environment

Top Skills & Experience Required

• 1+ year of recent high-volume call center experience (within the last 2–3 years)
• Strong healthcare, medical, or pharmacy-related customer service experience
• Typing speed of 30+ WPM
• Solid computer literacy and ability to navigate multiple systems
• Stable job history (no “jumpy” resumes)

Additional Submission Requirements

Candidates must provide:

• Dubbed resume
• Lockdown form (completed and attached)
• Phone number & email address
• Indicate if they:
  • Have a pharmacy technician certification, or
  • Are bilingual
• IKM test scores, including:
  • Typing Test – One Space Version (1 minute)
  • Call Center – Telephone Skills
  • Call Center Listening Assessment

Work Environment & Growth

This role offers significant opportunities for long-term career growth. Many contractors have successfully transitioned to permanent roles and advanced into departments such as IT, Prior Authorization, Claims, as well as leadership roles including Trainers, Team Leads, and Supervisors.

Schedule & Training

Availability:

• Must be available 7 days a week between 5:00 AM–10:00 PM
• A set schedule will be assigned within these hours

Training:

• 4 weeks, Monday–Friday
• Hours: 6:00 AM–2:30 PM (aligned with the Michigan team)
• Training includes 4 tests; trainees must maintain a 90% average
• Participation, note-taking, and completing worksheets are key to success

Important:

• Mandatory overtime in January and February
• After training, candidates participate in a shift bid, based on test scores and performance during training

Job Type & Location

This is a Contract to Hire position based out of Plymouth, MI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Mar 24, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.