collector III

Our Purpose

To create joy and ignite Michiganders’ Impossible Dreams. 

Shared Commitments 

At orsa, our commitments start with our purpose and are guided by our vibrantly lived values.  We walk together toward strategic ends, galvanized by regenerative leadership and a growth orientation which moves us toward our human potential, so that we can support Michiganders in shaping the life they desire.

Role Purpose

The senior advanced resolution specialist serves as a subject matter expert and escalation point within orsa credit union’s late-stage recovery framework, managing high-complexity delinquencies across all product lines, including commercial, real estate, and bankruptcy estates. This role exercises independent judgment to navigate intricate legal proceedings, multi-jurisdictional enforcement actions, and sophisticated asset liquidation strategies. The specialist acts as the primary authority on bankruptcy administration (Chapter 7/11/13), foreclosure logistics, and regulatory compliance, ensuring that all resolution paths maximize net recoveries while mitigating legal and reputational risk. Beyond case execution, this individual mentors junior staff, refines collection policies based on portfolio trends, and partners with Legal and Risk leadership to optimize the credit union’s overall loss mitigation posture.

Primary Responsibilities 

As an impact-driven team, our work is collaborative and dynamic. This role, like all positions at orsa, will be counted on to perform a variety of tasks as directed by leadership. Some of the core deliverables for this role are: 

Complex Case Management & Technical Expertise

Operational Optimization & Vendor Coordination

Governance, Compliance & Escalation Support

Additional Functions and Responsibilities

Qualification and Competency Requirements

As an organization focused on creating belonging, we appreciate that outstanding team members have different roads to excellence. Therefore, we don’t compromise on capability but are capability but use qualifications as guidelines. Typically, we’d expect a great senior advanced resolution specialist to have built capabilities through experiences that would include a minimum of:

The outcome of experience is our priority, so proficiency will be evaluated over means of acquiring it. Necessary competencies include: 

Leadership

At orsa, whether we serve as managers, lead cross-functional teams or initiatives, or simply lead ourselves, we are all leaders. The following leadership competencies are expected of all team members within a leadership capacity.

• Core Adaptive Capabilities: Systems thinking, pattern recognition, scenario planning and learning agility
• Human Centered Leadership: Empathy, emotional intelligence, psychological safety, inclusive leadership, purpose-drive motivation
• Strategic Thinking & Innovation: Horizon planning, breakthrough thinking, calculated risk taking, experimentation mindset
• Execution in Ambiguity: Decisive action despite uncertainty, agile implementation, resource flexibility, change leadership
• Technology & Data Fluency: Digital acumen, data literacy, ecosystem thinking, ethical technology use

Functional

Work Model and Conditions: Hybrid

This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient. This position also works from home, where an appropriate work environment is required. Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds. 

The hybrid classification provides the opportunity to flex with purpose, empowering team members to work in locations best suited for work and life. In that spirit, those in a hybrid role are encouraged to maintain a commutable proximity to their primary work location because:

• The organization expects hybrid team members to attend certain meetings in person 
• Managers may require onsite work to support outcomes
• Work model classification is subject to change

As a team member of orsa, you’ll enjoy:

• Comprehensive medical, dental, and vision plans 
• Generous paid time off package for all full-time team members
• Up to 12-weeks paid paternity/maternity leave
• Lifestyle Accounts to help with your personal wellbeing 
• Family Health Benefits 
• Paid time off to observe all Federal Holidays 
• Flexible work options depending on position
• A generous 401k match 
• Numerous employee engagement activities 
• Community Resource Groups 
• Paid time off for occasions such as volunteering, caregiving, and family events 

Contact/application information:

If this description appeals to you, please submit an application! A member of orsa’s talent acquisition team will be in contact with you shortly! 

Equal Employment Opportunity Policy:

orsa credit union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.

Disclaimer:

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward. 

Please note that orsa credit union does not involve Artificial Intelligence (AI) when evaluating applications. Applications for this position are reviewed by a member within the Talent Acquisition team. We are dedicated to providing an equitable and thorough review of all submissions and look forward to additional connection as the recruitment process continues!