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The Transportation Specialist provides safe, reliable, and flexible transportation services for families and youth. This
role ensures that children and families are able to attend essential appointments, court hearings, visitations, and
other case-related activities that support engagement in services and case plans. The Transportation Specialist fosters
a supportive and respectful environment during transport, ensuring safety, professionalism, and adherence to agency,
state, and federal guidelines.
ESSENTIAL FUNCTIONS:
● Transportation & Safety
○ Provide safe and timely transportation for youth and families to and from court hearings, family
visitations, medical and behavioral health appointments, school, and other case-related activities.
○ Maintain responsibility for the safety and well-being of passengers at all times during transport.
○ Conduct pre-trip and post-trip vehicle inspections to ensure vehicles are in safe operating condition
and report maintenance or safety concerns promptly.
○ Follow all traffic laws, transportation regulations, and VisionQuest policies while operating agency
vehicles.
○ Assist families and youth with safe entry, seating, and exit from vehicles, ensuring use of
appropriate safety restraints.
● Family & Youth Support
○ Serve as a professional and supportive representative of the Transportation Services program,
maintaining a trauma-informed, respectful, and culturally sensitive approach.
○ Build positive rapport with youth and families while maintaining professional boundaries.
○ Support youth and families in maintaining engagement with services and case plans by ensuring
reliable access to required appointments and activities.
○ Documentation & Compliance
○ Complete all required trip logs, mileage reports, and documentation of transports in an accurate
and timely manner.
○ Report and document any incidents, behavioral concerns, or safety issues that occur during
transport in accordance with policy.
○ Ensure confidentiality of all client and case information.
○ Follow all Occupational Health and Safety protocols and VisionQuest policies.
● Teamwork & Training
o Work collaboratively with Children and Youth Services staff, caseworkers, and
VisionQuest colleagues to coordinate transportation schedules.
o Participate in departmental, all-staff, and mandatory training, including defensive driving,
first aid/CPR, and trauma-informed care.
o Assist with the orientation of new staff regarding transportation program procedures, as
requested.
● Other tasks and responsibilities as assigned by supervisor(s).
SKILLS & ABILITIES:
● Excellent verbal and written communication skills.
● Strong organizational skills and attention to detail.
● Ability to work independently and as part of a team.
● Ability to demonstrate cultural sensitivity and respect for the diverse families served.
● Commitment to confidentiality and professionalism at all times.
● Ability to remain calm and respond appropriately in emergency situations.
● Strong collaboration skills to effectively work with peers, colleagues, and partner agencies.
EDUCATION & EXPERIENCE:
● High school diploma or equivalent degree.
● 1 year employment experience in the child welfare field working with children and/or adolescents
in a social service setting.
QUALIFICATIONS:
● Must be 21 years of age or older.
● Flexible schedule (evening, weekends, holidays) to facilitate program services.
● May be required to pass a drug test.
● Cleared background checks from appropriate entities, including Child Abuse and Neglect and FBI
criminal background.
● May be required to obtain and maintain CPR/First Aid and Crisis Prevention Intervention (CPI)
certification.
● Must have a valid driver’s license with a clean record; be eligible to drive to facilitate program services.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
● May lift and carry up to 10 pounds frequently, up to 20 pounds occasionally, up to 50 pounds
infrequently.
● Performs tasks that may involve standing or walking 50% of the day; sitting 50%of the day.
● May bend, stoop, reach and grasp as necessary.
● Must be able to provide First Aid and CPR.
● Must be able to perform physical holds as instructed in Crisis Prevention Intervention training
(CPI).
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