Supervisor – Data Center Solutions Architecture

The Supervisor – Data Center Solutions Architecture will lead and support a team of technical professionals focused on data center physical infrastructure solutions. This role combines hands-on technical expertise with supervisory responsibility, including workload management, mentoring, technical escalation, customer engagement, and oversight of deliverables such as BOMs, designs, and specifications. The position partners closely with sales, vendor partners, business leaders, and global support teams to position standards-based data center solutions and ensure customers receive accurate, timely, and value-driven technical support.

Responsibilities: 

• Lead, mentor, and develop a team of Technology Support and Solutions Architecture professionals focused on data center and related infrastructure solutions.
• Monitor day-to-day activity, prioritize requests, and ensure workload is balanced across the team to meet customer timelines, business priorities, and published Service-Level Agreements.
• Establish WESCO’s credibility with end-user customers by serving as a technical liaison throughout the sales cycle and positioning standards-based technology solutions aligned to customer needs.
• Provide technical oversight and support for customer deliverables, including bills of material, infrastructure designs, written specifications, and solution documentation using tools such as Visio, AutoCAD, Revit, or similar platforms.
• Review project opportunities and determine the technical resources, level of effort, and support needed to deliver complete and timely customer solutions.
• Partner with sales teams, business leaders, key suppliers, and vendor partners to develop effective data center infrastructure solutions that meet current customer requirements and support future needs.
• Serve as an escalation point for complex, multi-discipline, or global opportunities, ensuring comprehensive technical solutions are provided in partnership with Technology Support Services leadership and Global Solutions teams.
• Work closely with Specialist, Senior Specialist, Solution Architect, Global Technical Resource, and Solutions Support teams to scale execution, improve turnaround time, and maintain quality of technical deliverables.
• Support the positioning of WESCO’s broader value proposition, including Supply Chain, Global Solutions, vendor technologies, and technical services capabilities.
• Partner with Learning & Development, Category Management, business leaders, and key vendors to ensure team knowledge remains current on data center technologies, standards, tools, and solution trends.
• Participate in and support advanced technical training, including serving as both a trainer and participant in global training programs.
• Deliver technical presentations, customer education, hands-on training, seminars, and support for WESCO innovation or lab center visits as needed.
• Maintain awareness of relevant industry standards, certifications, and emerging technologies related to data center physical infrastructure and Layer 1 network design.

Qualifications:

• Associate degree, college diploma, or commensurate technical experience required.
• Bachelor’s degree in a technical, engineering, information technology, or related discipline preferred.
• 10+ years of experience in a technical role supporting design, implementation, commissioning, or technical sales support within data center, network infrastructure, structured cabling, or related environments.
• Prior leadership, supervisory, mentoring, or team lead experience preferred.
• Strong knowledge of physical layer infrastructure design, including copper and fiber cabling, routing, patching, pathways, spaces, cabinets, racks, and structured cabling standards.
• General understanding of data center environments, including cabinets, power infrastructure, PDUs, UPS systems, cooling considerations, and active network components such as switches, storage, and compute equipment.
• Experience creating or reviewing technical deliverables such as BOMs, drawings, specifications, and infrastructure designs.
• Experience with Microsoft Visio required; familiarity with AutoCAD, Revit, Bluebeam Revu, or similar design/documentation tools preferred.
• Industry certifications such as BICSI RCDD, DCDC, or equivalent are preferred but not required.
• Strong customer-centric mindset with the ability to communicate technical information clearly to both technical and non-technical audiences.
• Demonstrated leadership skills with the ability to prioritize work, make decisions within area of responsibility, coach team members, and support cross-functional collaboration.
• Proficiency with Microsoft Office tools including Outlook, Word, Excel, and PowerPoint.
• Ability to travel approximately 10%–25%.

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