Outreach Service Technician/Phlebotomist Full-time

Rivers Health is seeking a full-time outreach service technician with phlebotomy experience.

This position is responsible for receiving, verifying and processing outreach laboratory orders from outreach facilities/nursing homes utilizing the Hospital's outreach services. The position will also work as a phlebotomist in the phlebotomy drive thru. 

ESSENTIAL JOB FUNCTIONS:

1. Receives and assures accuracy of outreach laboratory specimens, verifies demographics, registers patients with high rate of accuracy.

1. Takes messages from outreach facilities/nursing homes and forward timely and accurately to Coordinator of Outreach Services or other appropriate hospital personnel/department.

1. Perform other clerical department duties as assigned or requested.
2. Collects specimens from patients in a manner that supports the guest

        relations policy of the hospital.  Using 2 identifiers.

       

3. Identify, accession, and distribute samples within department

        policy and procedure.   

      

4. Prepare samples properly for testing by reference laboratory in

        appropriate fashion. (ie: DHL, Airborne, Fedex, US Mail, etc.)

        

5. Ensures that adequate supplies are available to complete anticipated

        volume of testing

    8. Follows safety and infection control policies of the laboratory and

        all other hospital and department policies and procedures. 

    9. Participates in all mandated inservice programs on an annual basis.

   10. Demonstrates excellence in customer service skills.

   11. Fosters an atmosphere of teamwork and collaboration.

   12. Participates in quality improvement activities including serving on

         quality improvement teams.

   13. Complies with Corporate Policies, Departmental Policies and

         Procedures and Employee Handbook.

   14. Utilizes centrifuge as needed.

   15. Other duties that may be assigned.

   16. Scan documents as needed.

   17. Assist with client billing, SVI as needed.

   18. Collects specimens from patients in a manner that supports the guest relations policy of the hospital. Using 2 identifiers.

   19. Identify, accession, and distribute samples within department

         policy and procedure.   

   20. Prepare samples properly for testing by reference laboratory in

         appropriate fashion. (ie: DHL, Airborne, Fedex, US Mail, etc.)

   21. Ensures that adequate supplies are available to complete anticipated volume of testing.

   22. Follows safety and infection control policies of the laboratory and

         all other hospital and department policies and procedures.

   23. Participates in all mandated in-service programs on an annual basis.

   24. Demonstrates excellence in customer service skills.

   25. Fosters an atmosphere of teamwork and collaboration.

   26. Participates in quality improvement activities including serving on

         quality improvement teams.

   27. Complies with Corporate Policies, Departmental Policies and

         Procedures and Personnel Employee Handbook.

   28. Stocks and cleans work areas as required.

   29. Performs general clerical duties, including filing, answering

         phones, greeting all customers, distributing patient reports.

   30. Provide courier services as directed by supervisor to outside

         accounts, utilizing private or corporate owned vehicles.

   31. On call as directed.

   32. Respond to all calls within a 15-minute time frame.

   33. Must have cell phone close by and charged accordingly.

EDUCATION AND FORMAL TRAINING:

Completion of high school or equivalent.  Specialized training in

secretarial/computer recommended.  Valid driver's license with a good

driving record required. Phlebotomy training from a Licensed Program

WORK EXPERIENCE:

Three to six months preferred.