German Customer Support - Poland

Reference: COPO

Work and live in Poland

Click here to read more about moving to Poland.

*You need a European passport to apply*

We offer

• Performance bonuses
• Work in Szczecin or Katowice
• Benefit package: LuxMed private medical care, MyBenefit cafeteria, life insurance
• 5-week fully paid training (4-week training is Onboarding in Lublin, paid by the employer in terms of transport and accommodation)
• Development opportunities (high chance to grow internally, such as team leader, quarterly)

The job

As the customer support agent you will be interacting with customers on the phone or via email. Some of your daily tasks include:

• Handling calls and mails from customers regarding payment issues, service issues, cancellations, and other product related inquries
• Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use guides and protocols provided during the training to ensure customer satisfaction
• Communicating with customers in a friendly and professional manner

Your qualifications

You speak and write German at a native level and you are fluent in English (B2).

Experience in customer care is an advantage.

You have a basic understanding and level of computer handling skills.

Excellent problem solving skills with the capability of research and identification of the right information.

You have strong communication skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com. They are currently seeking a new employee to assist with answering incoming calls.