German speaking Customer Support, e-commerce (no calls) - Katowice

Reference: COPO

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*You need a European passport to apply*

We offer

• Performance bonuses
• Relocation from abroad: Transportation coverage (flight booking, train, bus, or fuel reimbursement) up to 500 EUR, hotel booking (14 nights + breakfast)
  • Relocation within Poland: Transportation coverage (flight booking, train, bus or fuel reimbursement) up to 250 EUR
    Hotel booking (14 nights + breakfast)
• Real Estate Agency fee coverage up to 500 EUR
• Work in nice offices in the centre of Katowice
• Benefit package: LuxMed private medical care, MyBenefit cafeteria, life insurance
• Fully paid training
• Development opportunities (high chance to grow internally, such as team leader, quarterly)
• Multisport card
• Support with relocation
• Earn extra money on rotating shifts: 10:00-22:00, flexible schedule, occasional weekends (2 days per week available for pick-up)

The job

In this customer support role you will be interacting with customers ONLY via email and chat - no calls are included. Some of your daily tasks include:

• Handling chats and mails from customers regarding payment issues, service issues, cancellations, and other product related inquries
• Identify the issues of clients, handle complaints, provide solutions and alternatives, guide customers within the time limits
• Use guides and protocols provided during the training to ensure customer satisfaction
• Communicating with customers in a friendly and professional manner

Your qualifications

You speak and write German fluently (C1 or strong B2) and you understand English.

Experience in customer care  is an advantage.

You have a basic understanding and level of computer handling skills.

Excellent problem solving skills with the capability of research and identification of the right information.

You have strong written communication skills and you are service-oriented, professional, and thorough.

If you have any questions about the position, please feel free to send an email to info@jobsqd.com.