GRC Program Manager & Technical Documentation Manager (RFP & Global Operations)

Description

About the Role

We are seeking a detail-oriented and highly organized professional to lead our Technical Documentation and GRC (Governance, Risk, and Compliance) programs. This role combines technical writing, RFP response leadership, compliance program management, and global documentation oversight, including management of India-based documentation operations.

You will own the development of high-quality customer-facing, product, and compliance documentation while leading responses to security questionnaires and ensuring audit readiness across frameworks such as SOC 2 and CMMC. In addition, you will manage distributed documentation workflows, coordinating closely with offshore teams through structured communication, meetings, and delivery management.

This is a hands-on, cross-functional role working closely with Sales, Product, Engineering, and Security teams to translate complex technical and compliance requirements into clear, accurate, and actionable content, while driving alignment across global stakeholders.

This position is an in-office position at our El Dorado Hills, CA location. This is not a remote position. 

What You will Do

RFP, Security Questionnaires & Customer Assurance

• Lead responses to RFPs, RFIs, and cybersecurity questionnaires, including DoD-related requests
• Translate security controls and compliance frameworks into clear, customer-friendly language
• Build and maintain reusable response libraries and templates
• Partner with Sales, Product, and Security teams to gather and validate inputs
• Edit and refine SME contributions into polished, consistent deliverables
• Manage multiple deadlines in a fast-paced environment

Documentation Management (India Operations)

• Oversee India-based documentation resources and workflows
• Lead cross-regional communication, meetings, and documentation reviews
• Manage task allocation, timelines, and quality standards for offshore teams
• Ensure consistency in documentation practices, style, and deliverables
• Act as the primary liaison between U.S. stakeholders and India-based team members
• Drive process improvements for global documentation collaboration
• Manage the remote delivery of technical and product documentation:
  • Create and maintain user guides, installation guides, release notes, and knowledge base content
  • Document product features through hands-on testing and SME collaboration
  • Publish online help and documentation using tools such as MadCap Flare
  • Develop workflows, diagrams, and business process documentation
  • Partner with Product, Training, and Marketing on customer-facing content

GRC Program Management

• Administer and maintain the GRC platform (e.g., Drata or similar)
• Ensure controls, evidence, and artifacts are audit-ready
• Support RFP accuracy through alignment with compliance posture

Compliance & Audit Support

• Support SOC 2 Type II and CMMC 2.0 audits
• Coordinate with auditors and C3PAOs
• Maintain continuous audit readiness and documentation
• Track and remediate audit findings

Governance & Risk

• Maintain policies, standards, and control documentation
• Perform control testing and framework mapping (SOC 2, NIST 800-171, CMMC)
• Support risk assessments and third-party/vendor reviews

Requirements

What You Bring

Required Qualifications

• 3+ years of experience in technical writing, GRC, compliance, or information security
• Experience writing RFP responses and security questionnaires
• Hands-on experience supporting SOC 2 Type II audits
• Strong knowledge of CMMC 2.0 and NIST SP 800-171
• Experience coordinating with offshore or distributed teams
• Excellent writing, editing, and organizational skills

Preferred Qualifications

• Experience with MadCap Flare or similar tools
• Experience with GRC platforms (e.g., Drata)
• Background in IT, cybersecurity, or networking
• Experience in DoD, federal, or regulated environments
• Familiarity with CUI, FCI, and defense compliance standards
• Experience using AI tools for documentation or content standardization

Education

• Bachelor’s degree in relevant fields such as Technical Writing, Computer Science, Business, Risk Management, Compliance, Information Security, or a related field (or equivalent practical experience)  

Key Traits

• Clear, concise communicator who can simplify complex topics
• Highly detail-oriented and process-driven
• Strong project manager with the ability to handle multiple priorities
• Comfortable working across time zones and global teams
• Proactive and self-directed

Compensation & Benefits

• Salary: $125,000
• Annual discretionary bonus
• Medical, dental, and vision coverage
• 401(k) with profit-sharing
• Generous PTO and paid holidays
• Collaborative, team-oriented environment