JM Lexus is currently seeking top talent as a Service Consultant. This full-time position places you right in the heart of our Service Drive! Our goal is to serve our guest efficiently and delight them in their Service needs.

Responsibilities:

Accountable for greeting customers, writing service orders, and delighting our guests in their Service experience
Preparing repair orders (RO) by describing symptoms, problems, and causes discovered, as well as prescribing repairs and services required and obtaining approval signatures
Maintaining dealership-prescribed standards for Hours per Customer Repair Order written and Customer Service Index
Following up on the progress of each repair order during the day
Contacting our customers via the preferred method regarding any changes in the estimated time or approximate estimated cost
Presenting and recommending additional services to our customers
Administering warranty policies and properly initiating warranty claims
Providing management with daily work productivity
Responsible for driving our JM Family Core Values (Consideration, Cooperation, Communication, Innovation and Accountability)

Qualifications:

High school diploma required
Minimum three years’ experience as a Service Writer in a dealership setting, required
Hi-Line experience preferred
Must have good communication skills (verbal and written)
A natural Collaborator with a willingness to serve our guests and provide the best Lexus experience
Ability to show Innovation via observation and creation/suggestions for process improvements
Takes personal Accountability for personal and team goals and objectives
Possess user proficiency with Microsoft Office Suite of products including MS Word and Excel
Must embody strong social skills and be able to work in a team environment
Ability to multitask and delegate work production in a fast-paced environment
Must be organized!
Ability to maintain a professional appearance
Ability to work a flexible schedule to include nights and some weekends

#LI-ME1

#LI-Onsite

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance, business need and manager discretion, and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises, Inc. is an Equal Employment Opportunity employer. We are committed to recruiting, hiring, retaining, and promoting qualified associates without regard to age, race, religion, color, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, gender expression, mental or physical disability, national origin, marital status, citizenship, military status, genetic information, veteran status, or any other characteristic protected by federal, state, provincial, or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process, please contact JM Family’s Talent Acquisition department at talentacquisition@jmfamily.com for assistance. If you have an accommodation request for one of our recruiting events, please notify us at least 72 hours prior so that we may provide assistance.

Learn more about this Employer on their Career Site

JM Lexus - Service Consultant