Job Summary:
Garden Hotel & Resort is seeking a detail-oriented and service-driven Housekeeping Supervisor to oversee daily housekeeping operations and ensure the highest standards of cleanliness, presentation, and guest satisfaction across guest rooms and public areas. The Housekeeping Supervisor leads room attendants and public area staff, coordinates workflow, conducts inspections, and supports training and performance management.

Key Responsibilities:

Supervise and coordinate daily housekeeping activities, including room cleaning and public area maintenance
Assign tasks and schedules to housekeeping staff based on occupancy and operational needs
Inspect guest rooms, corridors, and public spaces to ensure brand and resort quality standards are consistently met
Ensure timely room readiness in coordination with Front Office and Maintenance teams
Train new housekeeping staff on procedures, safety standards, and service expectations
Monitor staff productivity and provide coaching and corrective guidance when required
Maintain adequate inventory of linens, supplies, and cleaning products; submit replenishment requests as needed
Ensure proper use and care of housekeeping equipment and report maintenance issues promptly
Enforce health, safety, and sanitation standards across all housekeeping operations
Handle guest requests and complaints related to housekeeping in a professional and timely manner
Prepare daily reports on room status, staffing, and inspections for management review
Support sustainability and waste-reduction practices aligned with resort policies

Qualifications:

High school diploma or equivalent required; hospitality certification preferred
2–4 years of housekeeping experience in a hotel or resort environment
At least 1 year in a supervisory or team lead role preferred
Strong knowledge of cleaning standards, procedures, and safety practices
Ability to lead teams, delegate tasks, and manage time effectively
Good communication and interpersonal skills
Basic computer skills for reporting and scheduling systems
Ability to work flexible hours, including weekends and holidays

Core Competencies:

Attention to detail and quality control
Team leadership and staff development
Guest service orientation
Problem-solving and decision-making
Organization and workflow management

Working Conditions:

Frequent walking, standing, bending, and lifting
Fast-paced hospitality environment
Exposure to cleaning chemicals and equipment

Garden Hotel & Resort is an equal opportunity employer and values professionalism, teamwork, and service excellence.

Learn more about this Employer on their Career Site