Call Center Scheduling Agent

Porter is hiring for Call Center Scheduling Agents

Work Location: Pompano Beach, FL

Hourly: $17.00

Incentive: $4 for completed scheduled appointments

Schedule: in office Monday - Friday, weekends as needed

The Call Center Agent will serve as the coordinator for appointments between Porter’s clinical staff and patients/health plan members. The Outreach Healthcare Scheduler is responsible for high volume outbound calls to schedule clinical appointments in the home or a facility. Ideal candidates will have the experience, drive, and compassion to manage multiple calls, cancelations, and last-minute conflicts while keeping the patient/member needs at the forefront of decision-making. 

Key Responsibilities:

• Proactively reach out to members over the phone to schedule telehealth and in-home visits with a Porter Provider

• Add, cancel, or make changes to appointments in the organization's schedule

• Resolve appointment conflicts for staff and customers or clients

• Manage & update customer CRM (Salesforce Service Cloud)

• Boost member satisfaction and loyalty by providing a consistent excellent experience and striving to go above and beyond

• Meet key performance indicators contributing to the success of Porter (something like this)

What You'll Need Qualifications:

• High School Diploma 
• Experience in inside sales, cold calling, and outbound calls to customers and clients
• A dedicated work area established that is separated from other living areas and background noise, and ensures a professional work environment and patient information privacy
• A reliable, high-speed internet connection with an ethernet connection
• A strong sense of empathy, compassion, and friendliness (extroverted and people-oriented)
• Drive to go above and beyond to ensure that members/patients/caregivers feel genuinely supported and valued
• Exceptional communication skills, both written and oral, with the ability to assist others (customers and coworkers alike)
• Strong time management and organizational skills to juggle meetings and various administrative requirements while keeping member needs at the forefront
• Ability to work with the team to cover on-call and holiday schedules as needed
• Thrives in a fast-paced environment and in high volume outbound calls 

The Benefits of Working with Porter

-Incentive Pay

-Equipment Support

-A fun team and special culture

- Medical, dental, and vision benefits within 30 days of hire

- Paid Time Off and Holidays