Classification: Non-Exempt

Reports to: Warehouse General Manager

Revision date: May 5, 2026

Key Responsibilities

Operations & Administrative Support

Maintain and update the weekly Top Sheet, ensuring all orders, delivery schedules, and pickups are accurate and current
Proactively contact customers to confirm delivery and pickup dates, verifying all logistical details
Relay updates and changes to the appropriate operations and sales team members to ensure alignment
Act as a central point of coordination between sales, warehouse, and logistics teams
Answer and manage incoming phone calls, and welcome/direct visitors and clients professionally
Maintain filing systems, spreadsheets, and internal databases, ensuring accurate and accessible records
Assist with HR-related functions including onboarding, time and attendance, and general administrative support
Manage office supplies, equipment, and basic expense tracking purchase orders
Maintain a safe, organized, and clean work environment, ensuring compliance with company policies and procedures
Perform other related duties as assigned

Job Functions

AREA

% OF TIME

PRIMARY RESPONSIBILITIES

Administrative Tasks

75%

Maintain and update the weekly Top Sheet, ensuring all orders, delivery schedules, and pickups are accurate and current
Proactively contact customers to confirm delivery and pickup dates, verifying all logistical details
Relay updates and changes to the appropriate operations and sales team members to ensure alignment
Act as a central point of coordination between sales, warehouse, and logistics teams
Answer and manage incoming phone calls, and welcome/direct visitors and clients professionally
Maintain filing systems, spreadsheets, and internal databases, ensuring accurate and accessible records
Assist with HR-related functions including onboarding, time and attendance, and general administrative support
Manage office supplies, equipment, and basic expense tracking purchase orders
Maintain a safe, organized, and clean work environment, ensuring compliance with company policies and procedures
Perform other related duties as assigned

Customer Service

25%

Provide excellent customer service to external and internal clients
Escalate unresolved issues to the appropriate internal contacts
Answers and transfers phone calls, screening when necessary
Welcomes and directs visitors and clients
Responds to and resolves administrative inquiries and questions

Page Break

Supervisory Responsibility

This position does not supervise other employees.

Work Environment

This job operates in a warehouse environment.

Physical Demands

While performing the duties of this job, the employee has prolonged periods sitting at a desk and working on a computer. The employee is regularly required to stand; walk; sit; handle objects, tools, or controls; reach with hands and arms; climb stairs; communicate with coworkers. The employee must carry, lift, or move objects up to 15 pounds.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are subject to change and may rotate. Needs of the business may dictate long hours and weekend work during high-demand periods.

Minimum Qualifications

Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Proficient in Microsoft Office Suite
Excellent organizational skills and attention to detail
Basic understanding of clerical procedures and systems such as recordkeeping and filing
Ability to balance multiple tasks in a fast-paced environment
Ability to work independently and within in a team dynamic

Preferred Qualifications

Experience with an audio-visual rental Inventory software system, such as Rental Tracker Pro
Prior experience in the audio-visual industry

Education and Experience

Any combination of education, experience, and training equivalent to graduation from high school or a GED
At least 1 year of experience in an administrative role

Physical Requirements

Prolonged periods sitting at a desk and working on a computer
Must be able to lift to 15 pounds at times

Other Duties

This job description is not intended to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Learn more about this Employer on their Career Site

Administrative Assistant