Veterinary Services Coordinator

Job Title 

Veterinary Services Coordinator

Department: 

Medical 

Reports To: 

Director of Operations

Summary: 

Under the supervision of a licensed veterinarian, the Veterinary Services Coordinator is responsible for upholding current BTAAveterinary health practices to ensure the overall health and well-being of animals in our care, including daily  shelter medicine duties, treating animals in foster care, intake, examination of newly arrived pets, daily rounds of  animals, surgical assisting, purchasing and inventory control, blood and laboratory exams. 

BTAA Expectations of Employee: 

• Treats animals humanely, with love and concern, both on and off the job, and transmit these values to others.

• Adheres to organization's policies and procedures. 

• Ensure that all state and federal laws and regulations, BTAA standards, policies and procedures regarding  clinic/shelter operations, the practice of veterinary medicine, drug control and animal care and handling are strictly   followed. 

• Provides accurate information and courteous service to the public at all times. 

• Makes a good appearance and has the ability to deal tactfully and effectively with the public.

• Foster a culture of accountability, professionalism, and continuous improvement.

• Communicates regularly with the Director of Operations regarding medical operations, staffing, workflow, and departmental needs.

 • Demonstrates flexible and efficient time management and ability to prioritize workload. 

• Consistently reports to work on time prepared to perform duties of position. 

• Is willing to participate in meetings with other BTAA personnel and share ideas and suggestions designed to  improve working conditions and the organization's ability to meet its objectives. 

• Is able to maintain accurate records, write well and speak effectively regarding the principles, purposes and  objectives of the organization. 

• Is able to lift 50 lbs. and endure long periods of standing, bending and can tolerate intermittent exposure to high  noise levels. 

• Is able to accept and explain the concept of spaying and neutering, pre-release sterilization of adopted animals,  and humane euthanasia. 

• Is able to maintain extreme flexibility in daily planning to allow for crisis management. 

Essential Duties and Responsibilities: 

• Adhere to current comprehensive health care programs that include but are not limited to the following  components: environmental sanitation, record-keeping, disease surveillance, physical examinations, vaccination,  parasite control, disease testing, disease treatment, nutrition, outbreak response, and environmental enrichment  for animals in the shelter and in foster homes. 

• Educate staff and volunteers regarding animal disease spread and control.

• Manage, direct and evaluate assigned staff according to company policies and employment laws and ensure    relevant HR procedures are followed; process employee concerns and problems; document performance including disciplinary actions and employee performance evaluations; conduct interviews, hire, and complete new hire onboarding.

• Assist in with intake of animals, ensuring that each animal receives a physical examination upon entry, in which sick  and injured animals are diagnosed and treatment is prescribed in a timely manner.

• Assist  in all areas of surgery

• Provide emergency medical care as needed, and transfer of animals to outside emergency clinics, if needed.

• Oversee the care of in-patients at the clinic, work with staff to ensure daily follow up and excellent  communication. 

• Monitor the health of animals in the shelter, through daily rounds (in collaboration with the shelter staff) and  provide appropriate treatment when necessary.

• Provide leadership, direction, guidance and training for medical and shelter staff 

• In coordination with the Director of Operations and Shelter Veterinarian, determine humane euthanasia decisions for  shelter pets.  

• Assist in animal euthanasia when needed. 

• Work to develop and implement medical programs to enhance our TNR program as well as our lower income  community, providing low cost spay and neuter assistance. 

• Assist with developing written protocols for the shelter. 

• Promote a caring attitude toward all animals and to treat animals humanely and with compassion at all times,  regardless of circumstances including those that are sick, injured, feral or aggressive. 

• Ensure accurate recordkeeping in the computerized medical records system for medical management and  surveillance of disease within the shelter. 

• Periodic presentations for staff on medical/shelter related topics 

• Treat people (staff, volunteers, and the public) with respect and courtesy, foster a spirit of teamwork and  perform duties in a manner that assists BTAA in the achievement of our goals and encourages community support  of our work. 

Other Duties and Responsibilities: 

• Coordinate with the Director of Operations, scheduling of routine spay and neuters as well as "special surgeries"  (enucleations, dentals, mass removals, etc.) 

• Educate the public regarding humane issues and animal care 

• Ensure that proper protocols are followed, administers vaccines, and maintains accurate and sufficient medical  records for all vaccine clinics and shelter pet records. 

• Review shelter pet records for accuracy/completeness 

• Assist in the design and format of shelter paperwork and computer programs, as relevant

• Attend management meetings as required 

• Maintain relationship/communication with other practicing veterinarians in Sandpoint, Ponderay and Bonners  Ferry and surrounding areas.  

• Provide regular operational updates and recommendations to meet organizational goals, improve staff performance, and fulfill grant reporting.

• Continue education regarding shelter medicine, sterilization protocols, and related topics. 

Competencies: 

• Oral Communication - Speaks clearly and persuasively in positive or negative situations, listens and gets  clarification, responds well to questions, participates in meetings. 

• Written Communication - Writes clearly and edits work for spelling and grammar, able to read and interpret  written information. 

• Internal/External Customer Service - Manages difficult or emotional customer situations, responds promptly to  customer needs, solicits feedback to improve service, responds to requests for service and assistance, meets  commitments, supports everyone's efforts to succeed. 

• Cost Consciousness - Develops and implements cost saving measures, contributes to profits and revenue,  conserves organizational resources. 

• Ethics - Treats people and animals with respect, keeps commitments, inspires the trust of others, works with  integrity and ethically, upholds organizational mission and values. 

• Safety and Security - Observes safety and security procedures, reports potentially unsafe conditions, uses  equipment and materials properly. 

• Attendance/Punctuality - is consistently at work and on time, ensures work responsibilities are covered when  absent, arrives at meetings and appointments on time. 

• Dependability - Follows instructions, takes responsibility for own actions, keeps commitments, commits to long  hours of work when necessary, completes tasks on time or notifies appropriate person with an alternate plan. 

Position Requirements: 

• Minimum 3 years of veterinary experience in a hospital or high volume shelter setting required. 

• Minimum 1 year supervisory experience required. 

• Ability to work as part of a team. 

• Demonstrates optimism, compassion, integrity, respect and stewardship toward people and animals.

• Proficient in MS Office programs and computer knowledge/experience required. 

• Valid driver's license with a clean driving record required. 

• Some travel may be required. 

Physical Demands: 

While performing the duties of this Job, the employee is regularly required to walk and sit and stand; is regularly  required to use both hands to make coordinated movements to grasp or type; is regularly required to lift and /or  move up to 20 pounds, frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50  pounds. 

Work Environment: 

The employee is occasionally exposed to toxic or caustic chemicals. The employee is occasionally exposed to fumes  or airborne particles. The employee may be exposed to animal feces and animals with a potential for zoonotic  exposure. 

Intent and function of Job Descriptions: 

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included.
Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities  included have been determined to be the minimal standards required to successfully perform the positions. In no  instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive.  Additional functions and requirements may be assigned by supervisors as deemed appropriate. 

In accordance with the Americans with Disabilities Act, it is possible that job requirements may be modified to  reasonably accommodate disabled individuals. However, no accommodations will be made which may pose  serious health or safety risks to the employee or others or which impose undue hardships on the organization. 

Job descriptions are not intended as and do not create employment contracts. Better Together Animal Alliance  maintain its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.