Front Desk Coordinator

POSITION SUMMARY:

Performs various clerical duties for office manager, or providers including: answering

telephones, taking messages, scheduling appointments, copying, and creating/scanning charts.

Responsible for data entry and patient account follow up, as well as monthly reports.

DUTIES AND RESPONSIBILTIES

·         Answer and screens high volume telephone calls in a courteous manner, and record

messages for providers and other personnel.

·         Schedule patient appointments and procedures according to established policies and

·         procedures.

·         Check-in patients upon arrival at the office as well as check-out upon departure.

·         Obtain accurate information from patients and ensure all registration forms are complete.

·         Collect patient and insurance payments and reconcile charges on a daily basis.

·         Verify account balances and refunds for accuracy. Provide information to patients

regarding unpaid balances.

·         File records in appropriate sections of patient charts in EMR.

·         Prepare patient charts in advance and scan documents into charts in EMR.

·         Transcribe letters and create forms as needed.

·         Maintain files and records in a confidential manner.

·         Maintain organization and efficiency of front office, including office supply inventory.

·         Maintain patient confidentiality.

·         Perform other related duties as directed or assigned

QUALIFICATIONS/ REQUIREMENTS  

·         High school diploma or GED.

·         Minimum of 2 years of experience in a medical office, front office or scheduling experience.

REQUIREMENTS FOR LEVEL I STATUS:

·         Entry level (1-4 years’ experience) and/or meet the basic requirements of the job with the

need for additional supervision

·         Excess of 4 years’ experience if meeting only the basic requirements of the job with need for additional supervision

PERFORMANCE REQUIREMENTS

·         Knowledge of clinic policies and procedures.

·         Knowledge of computer programs and applications.

·         Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and

make changes accurately.·        

·         Skill in handling paperwork/filing adequately.

·         Skill in handling incoming phone calls and triaging appropriately.

·         Skill in written and verbal communication.

·         Ability to learn/use other computer programs including Microsoft® Excel, e-mail,

Internet, and Microsoft® PowerPoint.

·         Ability to sort and file materials correctly by alphabetic or numeric systems.

·         Ability to flexibly respond to changing demands.

·         Ability to organize and prioritize tasks effectively.