Children’s Club Attendant

Thank you for applying to one of the most premier places to work in the Northeast Florida! People are our greatest asset and we are currently seeking people like you who have a desire to join our team.

Ponte Vedra Inn & Club is seeking a caring, energetic, and service-oriented Children's Club Attendant to provide a safe, engaging, and memorable experience for the children of our members and guests. This position is responsible for supervising children, leading age-appropriate activities, maintaining a clean and organized childcare environment, and ensuring all child safety policies and procedures are followed. The Children's Club Attendant delivers exceptional hospitality while creating a fun, nurturing atmosphere that reflects the Club's commitment to excellence.

Essential Responsibilities

• Welcome members, guests, parents, and children with a warm, friendly, and professional demeanor.
• Provide attentive supervision to ensure the safety, well-being, and enjoyment of children throughout their visit.
• Plan, organize, and participate in age-appropriate games, crafts, educational activities, and recreational programs.
• Foster a fun, engaging, and nurturing environment while promoting positive behavior and inclusion.
• Follow all child check-in and check-out procedures, ensuring children are released only to authorized parents or guardians.
• Maintain a clean, organized, sanitized, and welcoming Children's Club, Nursery, and play areas.
• Clean and sanitize toys, equipment, furniture, and activity areas in accordance with health and safety standards.
• Monitor inventory of toys, games, crafts, and supplies, notifying leadership when replenishment is needed.
• Accurately process childcare reservations, member charges, and related transactions using reservation and point-of-sale systems.
• Maintain the reception and check-in area in a clean, organized, and professional manner.
• Answer telephones courteously, respond to inquiries, and direct calls appropriately.
• Become proficient in all required computer systems, reservation software, and point-of-sale functions.
• Promote Children's Club programs, camps, activities, and special events to members and guests.
• Respond appropriately to emergencies and administer CPR, AED, or First Aid when necessary.
• Attend required training sessions, safety courses, departmental meetings, and child safety education programs.
• Report safety hazards, accidents, incidents, and equipment concerns promptly.
• Build positive relationships with children and families through exceptional hospitality and personalized service.
• Support other Recreation and Club operations as business needs require.
• Perform additional duties and special projects as assigned by the Children's Club Manager, Children's Club Supervisor, or Director of The Reef.

Qualifications

Education

• High school diploma or equivalent required.
• Ability to speak, read, write, and understand English sufficiently to communicate effectively with members, guests, children, parents, and fellow team members.

Experience

• Minimum of one (1) year of childcare experience preferred.
• Previous experience in a childcare center, camp, school, recreation program, private club, resort, or hospitality environment preferred.
• Experience providing exceptional customer service in a family-focused environment is a plus.

Certifications

• Current CPR, AED, and First Aid certifications required or must be obtained within the introductory period.

Knowledge, Skills & Abilities

• Knowledge of childcare best practices, child development, and age-appropriate activities.
• Understanding of child safety procedures and emergency response protocols.
• Strong communication and interpersonal skills with children, parents, members, guests, and team members.
• Ability to maintain a calm, patient, and positive attitude in a fast-paced environment.
• Strong organizational skills and attention to cleanliness and safety.
• Ability to multitask while maintaining a safe and engaging environment.
• Commitment to delivering exceptional member and guest service.

Physical Requirements

• Ability to stand, walk, bend, kneel, squat, reach, and actively participate in children's activities throughout the shift.
• Ability to lift, carry, push, and pull up to 35 pounds.
• Ability to supervise multiple children while remaining alert and attentive.
• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to communicate effectively in person and by telephone.
• Ability to successfully complete CPR, AED, and First Aid certification requirements.

Schedule

Must be available to work a flexible schedule, including:

• Days, evenings, weekends, holidays, and split shifts
• Overtime as business needs require

Why Join Ponte Vedra Resorts?

At Ponte Vedra Resorts, we believe every family experience should be memorable. As a Children's Club Attendant, you'll play an important role in creating a safe, fun, and welcoming environment where children can learn, play, and thrive while their families enjoy all our resort has to offer. Join a team committed to exceptional hospitality and meaningful experiences.

An Equal Opportunity Employer • Drug-Free Workplace