Job Purpose

The THRIVE Clinical Manager (CM) provides supervision to direct care staff and other supervisees while managing and leading the day-to-day operations of their assigned program.

Qualifications

Minimum of a master’s degree in a human services field.

Core Job Duties

Manage and lead the day-to-day program operations. Provide program coverage in areas of need, as necessary.
Provide feedback and recommendations to include in the program’s annual plan and assist with the implementation of the plan (Strategic Plan related to clinical care).
Identify and address any front-line treatment/service issues (access, efficiency, effectiveness, experience).
Communicate issues and concerns, provide feedback and recommendations to the Director on a regular basis.
Conduct monthly focus groups with both clients and staff.
Organize and facilitate regular, structured clinical treatment team meetings and reviews cases, as assigned.
Provide direct care services. This may include crisis interventions to persons-served, so knowledge regarding civil involuntary detention procedures is required.
Conduct chart audits and communicate findings to staff. Develop and provide trainings/inservices to address chart audit findings/trends.
Provide clinical supervision to clinical staff on a regularly scheduled basis and document the session on the Agency’s Documentation of Supervision form in Unbound. The Clinical Manager may also provide supervision to non-clinical staff. Supervision sessions for non-clinical staff must occur on a regular basis, as well and documented on the Agency’s Documentation of Supervision form.
Monitor productivity of staff, assist staff in problem solving when concerns arise, and address any issues, as necessary.
Monitor program reporting such as late notes, no show rates, append/voids, etc., and addresses issues, as necessary.
Implement any plan to improve the program’s profitability, access to services, quality, etc.
Participate in and organize (as appropriate) community events/activities.
Work closely with the Director and team on a plan to improve the program and agency’s culture and environment and ensure that the program is honoring the agency’s mission and values.
Ensure the program is providing quality services by developing a thorough understanding of the program’s outcomes/measurements. Be familiar with the current status of the program’s outcomes. If outcome issues are identified, the CM will work with the Director on a plan to make improvements.
Develop and consistently follow a program communication plan to ensure information is effectively communicated to program staff.
Process emails and respond timely during business hours.
Monitor training plans of supervisees and ensure compliance.
Adherence to all applicable evidence-based practice models.
Orally communicate information effectively and accurately.
Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.
Abide by program and agency policies and procedures.
Other job duties and special projects as assigned.

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