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Job Purpose:
The Specialized Receptionist serves clients by greeting and assisting them, scheduling appointments, and maintaining records and accounts. They are responsible for the on-going office operation in coordination with the Clinical Manager and/or Program Director and other support staff and is to ensure support functions are provided to the personnel of the facility.
Qualifications:
- High School diploma or equivalent.
- Psychiatric/Behavioral Health experience preferred.
- Healthcare technology experience preferred.
- Ability to perform basic clerical assistant needs.
Core Job Duties:
- Perform vitals and screenings per provider(s) request.
- Register/check-in patients for scheduled appointments and inform provider(s) when person(s) served are ready.
- Manage and monitor office supplies and budget.
- Manage and conduct Health and Safety drills and inspections.
- Communicate any vital information to Clinical Manager and/or Program Director for the purpose of continuing to pursue the agency’s philosophy and goals.
- Contact person(s) served to remind them of their appointments
- Cross trained in other duties and positions vital to the operations of the facility.
- Retrieve updated person(s) served information and add to electronic medical record (EMR)
- Welcome and greet patients and visitors, in person or on the telephone.
- Ensure all voicemails received are checked and returned as necessary.
- Manage the inactive person served reports weekly
- Collect fees from patients for services rendered and prepare and make deposits.
- Adherence to all applicable evidence-based practice models.
- Orally communicate information effectively and accurately.
- Assure program operates within the constraints of the agency’s certification (CARF, DMH) standards and strategic plan related to clinical care.
- Abide by program and agency policies and procedures.
- Other job duties and special projects as assigned.
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