PSR

Job DetailsJob Location: Downtown Health Center - Port Angeles, WA 98362Position Type: Full TimeSalary Range: $18.10 - $21.29 HourlyJob Shift: DaySummary: Perform day-to-day functions of the clinics front office including, appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiry and problem resolution. Provide courteous and professional service to patients and assist other clinic staff as required. Create a welcoming environment for patients by exemplifying a patient-centered service demeanor.   PRIMARY ACCOUNTABILITIES  Greets and checks in all patients and visitors.  Schedules patient appointments  Collects payment for services (i.e.) copays  Answers phone calls  Registers new patients  Verifies patient data/insurance information in Electronic Health Record (EHR) and updates when needed  Coordinates with nursing staff regarding daily scheduling concerns. Escalates to PSR Supervisor/Manager if needed.  Monitors patient wait times and notifies patients of delays  Utilizes customer services skills to de-escalate high-stress situations  Acts as a liaison between patients and clinical staff to assure patient continuity of care  Assists patients with questions and helps direct them to the proper clinic resource  Adhere to all NOHN policies and procedures  Other duties as assigned  Operational Excellence  Uses professional skills to the best of their ability  Provides a positive patient-centered experience for every patient  Considers safety of patients and works to help provide a safe environment  Maintains a current up-to-date knowledge of new policies and procedures  Works to create an efficient, highly productive environment utilizing LEAN methodology  Relationship Management  Works collaboratively with all staff, providers and leadership  Engages others as part of a team-oriented philosophy  QualificationsEducation: High School Graduate or GED Equivalent. Minimum experience required. Previous experience in customer service / medical service, a plus.  Experience and Skills:  Ability to perform routine assignments independently  Possess basic computer skill and knowledge  Demonstrate attention to detail and organizational skill  Ability to multi-task  Uphold the mission, values, and principles of the organization  Create and maintain a positive, team-based culture  Language: Possess a professional, cheerful attitude and create a positive first impression. Ability to communicate well with others through written and verbal interpersonal communication. Bi-lingual is a plus.   Physical Demands:   Must be able to walk intermittently for 8 hours.  Some standing, sitting, bending, use of stairs, occasional lifting up to 20 lbs.  Use hands and fingers to continually manipulate a keyboard.  Must be able to verbally communicate and hear.  Viewing the computer for 8 hours.  Work Environment: Fast-paced community health center setting, potential exposure to infectious diseases, interaction with diverse patient population.  Benefits: Medical, Vision, and Dental coverage, 4% 401k Contribution, $50 a month HRA contribution to be used towards qualifying medical expenses, Paid Time Off (PTO) plus paid holidays.   Equal Opportunity Employer: North Olympic Healthcare Network is an equal opportunity employer (EOE). All applicants will receive equal consideration for employment without regard to age, race, color, national origin or ancestry, ethnicity, family or marital status, sex, genetic information, disability, creed, religion, citizenship, socio-economic status, military or veteran status, or any other characteristic protected under applicable federal, state, or local law.