Supervisor Office

Position Summary:
Under the direction of the Manager and the Director of Specialty Services, is responsible for the coordination, organization and implementations of policies and programs relating to patient care, business, building maintenance and the fiscal aspects of the Specialty Clinics. Oversees some clerical aspects of the practice, including budgets, policies and procedures, supply ordering (clinical and clerical), in coordination with the Manager.
Essential Functions and Responsibilities:
1. Knows, understands, incorporates, and demonstrates the McLaren Health Care/Affiliate Vision, Mission, and Values. 

2. Maintain procedure manual on standards of operations and tasks. 

3. In coordination with the Manager, prepares new office policies. 

4. Maintains all JCAHO requirements. 

5. Assists clerical staff members in the performance of their duties when necessary to maintain, expedite patient flow and daily operations 

6. Recruits, interviews and makes recommendations for hiring candidates. 

7. Assists the Manager and Director in developing budget projections of procedural/patient volumes and operational expenditures. 

8. In coordination with the Manager, maintains and displays patient education, injury instructional sheets and practice/patient use informational literature. 

9. Downloads, prints and distributes dictation to appropriate dedicated location for physicians on a daily basis. Handles all inquiries related to computerized transcription. 

10. Ensures that charges and reimbursements are billed in compliance with Medical Center policies and third party/governmental requirements for Specialty Clinics. 

11. Councils, as appropriate, any patient concerns/complaints about medical billing problems in coordination with the billing department.

12. Coordinates all quality assurance and coding audits. 

13. Maintains one central location for clerical supplies and orders as needed. 

14. Maintains new computer programs as indicated. 

15. Acts as a resource person for Specialty Clinic staff. 

16. Performs related duties as required or requested.

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Qualifications:
Required:
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Associate Degree (Business Healthcare Admin, or related) or equivalent in directly related work experience
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2 years of experience working in a physician office setting Preferred:
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Associates Degree in related area
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1 year of supervisory experience