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POSITION SUMMARY:
Under the direction of the Business Office Manager the Front Desk Coordinator performs a variety of administrative tasks to arrange for the admission of patients to the surgery center.
This is a PRN with the hours of 6:00 AM and 4:30 PM position!
DUTIES/RESPONSIBILITIES:
- Answer and triage phone calls, greet and speak with patients and family members in a friendly and compassionate manner.
- Monitor the main entrance and serve as first point of contact for all visitors at the Center. Maintain daily visitor log.
- Prepare welcome packets and necessary documentation for next day cases.
- Provide welcome packets, and check-in patients including collecting and scanning of documents, verify and input patient data.
- Print estimate forms and obtain patient signature. Collect payment as needed or set up payment plans.
- Give appropriate instructions to patients and family members at the time of admission regarding expectations of the day.
- Appropriately record information in patient’s medical record including the download of information from EHR/paper chart to EMR.
- Responsible for vendor credentialing and access of vendors to the Center.
- Maintain waiting area and the front desk area in a neat and orderly manner.
- Maintain confidentiality of Center and patient information at all times to ensure compliance.
- Perform other duties as assigned.
EDUCATION/EXPERIENCE
REQUIRED:
- High school diploma or equivalent
- Proficient computer skills and office administrative experience
- BLS certification (as required by individual ASC policy)
PREFERRED
- One year of front desk experience in a medical office or surgical center.
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