Customer Service Representative

About Us:

Safavieh is a leading global home furnishings brand known for its high-end rugs, furniture, and accessories. Established in the U.S. in 1978, Safavieh blends rich heritage with modern design, offering curated collections sourced from classical rug-weaving centers around the world. Our headquarters are in Port Washington, NY, we also maintain permanent showrooms in Atlanta, Las Vegas, and High Point, NC. For four generations, our family-run business has been committed to exceptional quality and timeless style.

Position Summary: 

We are looking for a motivated and hardworking individual to join our innovative and passionate team. A day in this position would consist of answering customer calls, chats and emails throughout select business days, and taking care of customer tickets. The ideal candidate will be responsible for fulfilling all customer inquiries, discussing any issues or ideas with fellow team members, and assisting with returns or damaged items. 

Responsibilities: 

- Must be able to commute to Port Washington, New York for work. Job is 100% on site. This role is for Monday-Friday and Includes training

- Engage with customers across multiple communication platforms—including phone, email, and live chat—ensuring consistent and personalized service experiences

- Proactively address and resolve customer concerns with empathy, efficiency, and a solutions oriented approach to uphold the brand’s reputation for excellence

- Professionally acknowledge and resolve customer concerns with discretion, empathy, and a commitment to delivering swift and satisfactory resolutions

- Support and contribute to website functionality and upkeep by monitoring product listings, troubleshooting issues, and coordinating updates to enhance the user experience

- Keep good communication with team members. 

Qualifications: 

- Bachelor’s Degree or Equivalent preferred

- 2 + years providing excellent Customer Service

- Friendly, outgoing personality, able to work with a team, clients, or individually

- Proficient in Microsoft Office (specifically Microsoft Excel), Google Suite 

- Strong written and verbal communication skills. 

Compensation: 

- $25.00/ hour 

- 401k (with 2% match), Medical, vision, dental, Insurance

- Paid holidays, vacation, and sick time

- Casual dress code

- Free parking