Assistant Store Manager

 

 
Reports To: Store Manager
 

 
Support the Store Manager in daily operations and take full responsibility when the manager is absent. Help ensure the store is profitable by managing cash, inventory, and company property. Assist with hiring, training, customer orders, and overall store growth.
 

 
Operational Support

●      Perform the duties of the Office Administrator or Rental Sales Professional when needed.
●      Assist the Store Manager with all daily store operations and employee oversight.
●      Maintain accurate computer and paper records, including daily backups and secure file storage.
●      Protect store property by following proper inventory procedures, documenting orders, and using store alarms correctly.
●      Ensure proper cash handling, control procedures, and daily bank deposits.
●      Enforce company policies and procedures.
●      Report all store transactions accurately.

Customer & Sales Support

●      Approve or decline customer order forms and verify customer information.
●      Follow collection guidelines and support timely deliveries, installations, and service work.
●      Help grow store business and maintain non-renewed account standards.

Employee & Asset Management

●      Supervise employee performance and ensure duties are completed correctly.
●      Assist with recruiting, hiring, supervising, and training staff.
●      Review weekly Vehicle Maintenance Reports and confirm correct signatures.

Corporate Communication
 
●      Respond promptly to requests from Corporate Office, President & VP of Operations, Regional Manager, and other stores.
 

 
●      High school diploma, GED, or equivalent experience.
●      Valid driver’s license with a clean driving record.
●      DOT certification (if required in your state).
●      Completion of the training program and at least six months of rent-to-own management or similar experience.
●      Ability to lift up to 75 lbs.
 

 
●      Strong attention to detail, focus on doing tasks correctly and understanding of store procedures.
●      Ability to read, write, and perform basic math quickly and correctly.
●      Good decision-making and problem-solving skills.
●      Ability to manage customer and employee situations professionally.
●      Knowledge of store products and ability to perform any role in the store as necessary.
●      Ability to follow verbal and written instructions.
 

 
●      Work occurs in changing environments with frequent walking, standing, bending, and lifting.
●      Must handle multiple tasks, adapt to changes, and work under pressure.
●      Extra hours before or after regular business hours may be needed.
●      Frequent local and occasional out-of-town travel between stores may be required.
●      Must handle the emotional and mental stress of working with customers and employees.
●      Work occurs in the store, customer homes, and in the field—sometimes in challenging conditions such as:

●      Must drive safely in all weather conditions.
●      Attendance at company or Premier Corp. training sessions may be required.
 

 
●      Frequent interaction with customers, coworkers, management, suppliers, and service partners.
●      Must communicate clearly and professionally with supervisors, peers, and associates.