Registration Representative

Responsibilities:

• Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Greet patients in a friendly and timely manner.
• Be alert and helpful to ensure patients find the appropriate office, exit, etc. and offer directions when needed. Assist patients (i.e. getting the door, wheelchairs, etc.) as needed.
• Verify and update patient demographics, insurance information and medical history to ensure accuracy. Confirm and pre-verify state and motor vehicle insurance coverage.
• Explain credit policies, privacy practices and the differences with contracted vs. non-contracted insurance companies.
• Responsible for collecting copays, past due balances, and necessary deposits at time of service.
• Check out patients and provide them with their after-visit summary and schedule follow up appointments if needed. 
• Act as a point of contact for clinical team’s insurance related questions.
• Train new and existing employees and address knowledge gaps with additional instruction in a supportive manner.
• Alert supervisor and/or administration if suspicious persons are on the premise. Contact security as appropriate.
• If any office location is underutilized or closed, staff from the closed office may be required to travel to another office to cover.
• Cross train and assist other departments as necessary.
• Complete all required annual training within given timeframes and attend required meetings.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Perform other duties as assigned.

Qualifications:

• High School Diploma or GED.
• Two years healthcare front office experience preferred. 
• Knowledge of healthcare insurances, benefits and contracts. Knowledge of medical terminology desirable. 
• Ability to manage difficult and stressful situations. 
• Strong problematic resolution skills. 
• Knowledge of business office procedures. 
• Knowledge of grammar, spelling and punctuation to communicate patient information. 
• Skill in operating a computer and photocopy machine. 
• Ability to speak clearly and concisely. 
• Ability to read, understand, and follow oral and written instructions. 
• Ability to establish and maintain effective working relationships with patients, providers, employees and the general public.

Physical Requirements: 

• Work may require sitting for long periods of time
• Stooping, bending and stretching for files and supplies. 
• Occasionally lifting files or paper weighing up to 30 pounds. 
• Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and other office equipment as necessary. 
• Verbal communication with patients, making and canceling appointments and communicating with office staff.
• It is necessary to view and type on computer screens for long periods.
• May be required to work under pressure.
• Works in close proximity to office personnel within limited workspace. 
• Interaction with others and phones can cause frequent disruptions. 
• Occasional exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinic environment.

We are proud to Offer:

• Medical/Vision/Rx 
• Dental 
• 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
• Company paid Life Insurance/AD&D
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program 
• Free Parking
• Paid Time Off accrued at up to 24 days in your first year based on FTE

  
  

This is a great opportunity to work in a quality organization with Top Doctors in the Northwest. At Rebound, our goal is to cultivate an organization that offers superior patient-centered medical care, with mutual respect and cooperation in a positive and supportive environment. Come join our team!