Customer Service Representative (CSR) (53862)

Job DetailsJob Location: Climate Control - Portland, OR 97224Position Type: Full TimeSalary Range: $20.00 - $25.00Climate Control Heating, Ventilation & Air Conditioning Full-Time | Monday–Friday $19–$30 per hour (based on experience) Are you someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in keeping things organized and running smoothly? Climate Control is looking for a dependable, detail-oriented Customer Service Representative to be the voice of our company. In this role, you are often the first impression our customers have — setting the tone for an exceptional service experience. If you enjoy solving problems, coordinating moving pieces, and being part of a team that delivers comfort solutions to homeowners, we’d love to meet you. Why This Role Matters Our CSR team plays a critical role in our success. You’ll help ensure customers are taken care of quickly and professionally while supporting our technicians and Home Solutions Advisors in the field. Your communication and organization skills directly impact customer satisfaction and company growth. Benefits Company-paid medical, dental, and vision (employee coverage) Company-paid group life insurance Voluntary insurance options Paid holidays, sick time, and vacation Tuition reimbursement (grow your trade career!) Employee Assistance Program (EAP) What You’ll Do Customer Support & Communication Serve as the primary point of contact for customer inquiries Answer incoming calls and respond to emails in a professional, friendly manner Conduct happy calls to recent customers to ensure satisfaction, gather feedback, and reinforce our commitment to great service. Make outbound calls to follow up on open estimates, maintenance reminders, membership renewals, and other customer outreach initiatives. Schedule service calls and appointments efficiently Resolve customer concerns or escalate appropriately Deliver a high-level customer experience on every interaction Customer Interaction & Lead Qualification Speak with customers to understand their HVAC needs Qualify sales leads for Home Solutions Advisors Coordinate consultations based on availability and urgency Help homeowners feel confident and informed about their next steps Coordination & Organization Maintain accurate customer records and service details Support daily office operations and scheduling flow Collaborate with technicians and advisors to ensure smooth service delivery What We’re Looking For A customer-first mindset Ability to stay calm and efficient in a fast-paced environment Strong attention to detail Team player who enjoys supporting others Positive attitude and solution-focused approach Why Join Climate Control? Competitive hourly pay: $19–$30 based on experience Stable Monday–Friday schedule Supportive team environment Opportunity to grow within the HVAC industry A company that values professionalism, teamwork, and customer satisfaction If you’re organized, motivated, and ready to be a key player in a growing HVAC company, apply today and become part of the Climate Control team. What We’re Looking For A customer-first mindset Ability to stay calm and efficient in a fast-paced environment Strong attention to detail Team player who enjoys supporting others Positive attitude and solution-focused approach Required Experience 2+ years of customer service experience 1+ year working within HVAC or home services 1+ year of professional experience using Microsoft Outlook Strong organizational and multitasking skills Clear, professional written and verbal communication Preferred Experience Experience using ServiceTitan Knowledge of the Portland and Vancouver area