Description

Job Posting Description

Since opening our doors in 1988, Impact Property Solutions has served thousands of multifamily properties for over 30 years. Today, management companies and property managers trust our outstanding customer service and quick installation every time they need new flooring installed. Impact Property Solutions has built our business around superior customer service, quality workmanship, and same-day or next-day response time. This means we provide the right flooring, at the right time.

Come be a part of our amazing team of professionals, and build a career in a fast paced, rewarding industry!

Impact Property Solutions is searching for a Customer Service Representative I to act as the company’s voice. The Customer Service Representative will provide support for customers by taking orders, providing helpful information, answering questions, and responding to complaints. The position also requires excellent data entry skills and problem solving and conflict - resolution skills.

Duties and Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Answer incoming calls.
Responds to caller’s general information requests and/or inquiries.
Takes accurate customer orders and follow through necessary process.
Enter Floor plans, pricing, and other customer information for new and existing accounts.
Provide timely response to request for information including returning all calls as quickly as possible.
Exceed internal and external customer expectations for quality and service.
Assist with projects on template updates

Competencies

Excellent interpersonal and communication skills.
Strong leadership skills.
Excellent email and phone etiquette.
MS office (MS word and excel) and PC fluency
Ability to work effectively with cross-functional departments
Strong time management skills and ability to multi-task and prioritize work.
Great attention to detail and problem-solving skills.

Requirements

Education and Work Experience Requirements

High School Diploma or GED Equivalent.
Minimum 1-year of customer service experience required
Flooring Industry knowledge is a plus.
RFMS Systems Experience is a plus.

Benefits

Competitive Health Insurance Plans
Vision and Dental Plan
Company paid life insurance
Generous Paid Time Off Program
401(K) / Roth plan with employer match
Generous PTO plus paid Holidays

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift to 25 pounds at times.

Learn more about this Employer on their Career Site