Entrances Desk Agent

Multnomah Athletic Club is more than Portland’s most legendary hub of sports and socializing. It’s like a small city unto itself. Where else can you find four restaurants, three pools, a climbing gym, state-of-the-art studios and fitness suite, a complex of racquet sport courts, massage offerings, a boutique, plus a grand ballroom and variety of events spaces all in one place? To say that every employee of MAC has room to move is an understatement almost as big as MAC’s 600,000 square feet of recreational possibilities.

Want a career with a future? A campus worth exploring? A one-of-a-kind community on which you can have a direct impact? MAC is all of those things and more.

The Role

Are you passionate about delivering exceptional customer service and creating memorable experiences? We are seeking a dynamic, energetic individual to join our team as an Entrance Desk Agent. This pivotal role is responsible for assisting members, guests, and employees with access, directions, and information regarding the services provided at our prestigious club. Your primary mission is to ensure each interaction is courteous, respectful, and pleasant while upholding the club's rules and maintaining its safety and security.

What You’ll Do

• Member and Guest Interaction: Provide a warm and welcoming greeting to every member, guest, and employee. Ensure each interaction is courteous and respectful.
• Policy Enforcement & Education: Enforce guest policies as outlined in the Club Rules and educate members on these policies.
• Access Control: Manage access to the club using established procedures for members, guests, and employees. Monitor entrances and exits, notifying the Manager on Duty of any unapproved entries.
• Guest Assistance: Assist members with signing in social and athletic guests, applying appropriate fees when necessary. Provide directions for meetings and events within the club, and information about the surrounding areas as requested.
• Member Support: Contact the appropriate department or staff member to assist members and guests with needs such as handcarts, wheelchairs, or taxi services.
• Emergency Response: Use the overhead paging system according to club policy and perform key communication functions during medical, fire, and other emergencies.
• Parking Pass Management: Issue overnight parking passes and validate parking passes as needed.
• Safety Compliance: Follow all club safety policies and procedures, identify and report unsafe conditions, and report workplace injuries and illnesses to a supervisor.
• Other duties as assigned.

What You’ll Bring

• Customer Service: Interact courteously and effectively with a diverse range of people, providing excellent and engaging customer service.
• Communication: Diplomatic and effective communication with members, guests, and employees.
• Administrative Skills: Basic computer skills. Ability to read, learn, and retain a significant amount of information, including procedures, clubhouse floor plans, Club Rules, daily schedules, names, and telephone extensions.
• Safety and Security: Quick and competent response to emergency situations.
• Flexibility: Must be available to work irregular hours, including holidays, evenings, and weekends, as necessary.

• Previous Experience: Previous experience with customer service preferred but not required.
• Physical Requirements: Must be able to sit for long periods of time and withstand temperatures variations.

What You'll Gain

At Multnomah Athletic Club, we believe in taking care of our team members. We offer a wide range of benefits to ensure your well-being, both inside and outside the club. Here's what's in it for you:
 

• Full-time employees: Enjoy medical, dental, and vision insurance.
• Facility access: Free access to our exercise room and classes, climbing gym, and pools.
• Convenience: Free parking and discounted public transportation passes.
• Retirement: Participate in our 401(k) program with an employer match (18 and older).
• Well-being: Access our Employee Assistance Program (EAP) and the Headspace meditation app for free.
• Perks: Enjoy discounts on club services and meals.

Join us in creating an exceptional experience for our members and guests. Apply today to become a valued member of our team! #LI-Onsite

The Multnomah Athletic Club is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.